Case Manager at Day Center

Why Compass?

Working for Compass is a way to make real, positive change in people’s lives.

Compass Housing Alliance believes that everyone deserves stability, growth, and community and that can only be fulfilled when everyone has safe, affordable housing. Whether we work in direct service or in support of the mission in administration and operations, we’re all seeking to better our community. We’re looking to welcome people to our team that are passionate, skilled, and enjoy a little light‑heartedness in their work environment.

We recognize the value that different perspectives and cultures bring to the organization and consider the diversity of staff, guests, residents, and community partners to be an important asset.

Operating at 15+ locations in Seattle, Auburn, Renton & Shoreline.

• REPORTS TO:
  
  Program Manager
• FLSA STATUS:
  Non‑Exempt
• SCHEDULE:
  
  Monday‑Friday 8:30am‑4:30pm; with weekly staff meetings on Thursdays at 1pm
• MEAL PERIOD:
  Paid (30‑minutes)
• SALARY: $29.00 per hour (Level I)

Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account, 4 Weeks of Paid Time Off (PTO) & 12 Paid Holidays, Retirement Plan, Employee Assistance Program.

• Ability to remain flexible to handle the crisis of the day.
• Ability to manage multiple priorities in a dynamic environment.
• Collaborate with property management and program staff to address lease compliance issues, mediate conflicts and develop strategies to prevent eviction. This includes creative corrective action plans to support stability.
• Experience and knowledge working with vulnerable populations such as Veterans, Seniors, people with different abilities and families with children including immigrant and refugee experiences.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
• Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
• Demonstrated knowledge of best practices in de‑escalation, crisis intervention and stabilization skills.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to work in fast‑paced environment with frequent interruptions and crisis situations.
• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
• Working knowledge of the following evidence‑based practices: harm reduction, motivational interviewing, and strength‑based case management.
• Ability to enter data accurately. Create log entries and case notes. Prepare written reports and generate statistical reports.
• Ability to set and maintain boundaries in a professional manner.
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Relate openly and comfortably with people from all backgrounds while valuing different points of views.
• Model sound interpersonal boundaries and emotional intelligence.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem solving, time and project management skills are required to be successful in this role.
• Aptitude for learning new technology skills with Microsoft products and other internet‑based software.
• Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

• A minimum of 2 years’ experience in a social/human service setting related to housing and homelessness, required.
• Experience and education that demonstrates competency with issues of housing instability, mental health, substance use, sexual assault and/or domestic violence, preferred.
• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
• Experience working in an environment where language may be a barrier,…