Field Service Technician - SEA

Company Description

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world.

At Smiths Group plc, we apply leading‑edge technology to design, manufacture and deliver market‑leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE
100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170‑year history of innovation, and five global divisions, all experts in their field.

We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

This position requires daily travel to locations in and around the Seattle, SEA airport and surrounding area.

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings
• Possesses basic technical knowledge on the company's Trace and X‑Ray technologies.
• Maintains clear and concise business communication, both oral and written
• Establishes and maintains a close relationship with senior level FSEs and Product Managers to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday‑Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1‑3 years is acceptable in a related electrical or mechanical field service role. Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Minimum of 1‑3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal…