Service Technician

Service Technician

Overview

Want to learn more about being a Service Technician at Royal Cup?

SUMMARY:
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays a key part in ensuring the consistent production of high-quality beverages by troubleshooting equipment issues, conducting preventative maintenance, and installing new systems. The Service Technician works within their designated region to minimize downtime, optimize operational efficiency, and deliver exceptional service to customers.

SUPERVISORY RESPONSIBILITIES:

• None

KEY RESPONSIBILITIES:

• Install, maintain, and troubleshoot commercial coffee and beverage equipment, including coffee and tea machines, soda dispensers, ice makers, and water filtration systems at customer locations.
• Accurately diagnose and repair mechanical, electrical, and plumbing issues in various beverage systems, ensuring all work aligns with manufacturer specifications.
• Perform routine preventative maintenance and quality assurance tests on equipment to ensure top performance and minimize downtime.
• Maintain and organize inventory of tools, parts, and equipment required for service, adhering to replenishment guidelines.
• Complete all service documentation, including accurate work orders, invoices, and customer signatures, and close service calls in a timely manner.
• Stay current on product knowledge, actively engaging with customers to provide accurate information about Royal Cup products and services.
• Adopt a sales and service mindset, identifying and pursuing opportunities for account growth, including new customer installations and referrals.
• Participate in "On-Call" service, including after hours and weekend schedule rotation.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum of a High School Diploma (or an equivalent such as a GED)
• 2+ years of recent experience servicing and repairing commercial equipment, particularly in the food service or beverage industries.
• Valid driver's license required.
• Strong understanding of plumbing systems and water flow, with hands-on installation and maintenance experience.
• Advanced knowledge of electrical systems, power distribution, and troubleshooting techniques.
• Proficient in reading and interpreting technical manuals, schematics, and hydraulic/electrical diagrams.
• Skilled in using diagnostic tools and testing equipment, including:
• Water quality and pressure testing devices
• Refractometers
• Multimeters (for AC/DC voltage, amperage, and resistance)
• Ability to independently manage a dynamic workload, prioritize tasks, and maintain high productivity.
• Basic technology skills, including smartphone usage and a willingness to learn new mobile applications.
• Ability to occasionally travel, including overnight stays as required in support of customer account maintenance, new service installations, and other projects.
• The ability to successfully complete the pre-employment process.

PREFERRED QUALIFICATIONS:

• Vocational training in electrical or mechanical fields, or equivalent hands-on experience

PHYSICAL REQUIREMENTS:

• Ability to safely climb, walk, stoop, kneel, crouch, and perform other physical movements necessary for machinery maintenance, installation, and service.
• Capability to lift, push, and pull up to 150 lbs., with assistance as needed.
• Ability to carry up to 30 lbs. of product or equipment.
• Ability to work on uneven surfaces and maintain balance in a variety of environments.
• Ability to reach heights up to 74" to service equipment.
• Personal Protective Equipment (PPE), such as hearing and eye protection and non-slip shoes, is required in certain situations.
• Frequent exposure to high-traffic areas, such as kitchens, break rooms, and restaurant back-of-house environments.
• Occasional exposure to slick floors and loud work environments.

COMPANY PROFILE:
Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we're growing!

At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.

We…