ATM Technician

Hyosung America, Inc

Job Type: Full Time

Location:

SEATTLE, WA, US

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing, and delivering quality ATM products that adapt to our changing world and our customers' changing needs.

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas. The Field Service Engineer will provide on‑site support for ATMs, including repair, maintenance, and replacement services. When not traveling, the engineer may also participate in training new NHA Field Service Engineers and assist with the staging and integration of ATMs.

• Installation, repair, software loading, and maintenance of ATMs or other products in a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Perform up to 30% travel to areas outside the home geography as required, often at short notice.
• Perform preventive maintenance functions of an ATM, including diagnostics, testing, and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within the allotted timeline.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.
• Represent NHA by providing an extraordinary customer service experience that meets service obligations and demands.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Responsible for company credit card usage and expense reporting.
• Follow all security procedures and policies.
• Other duties as assigned.

• MAY require an Associate’s Degree in Electronics or equivalent experience; prior ATM experience preferred but not required, or 3–5 years of field service experience.
• Have a solid understanding of electronics and electromechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country (30–40% travel may be required).
• Ability to work all shifts, which may include weekends and holidays.
• On‑call duty required for all FSE positions. Compensation is provided for on‑call duty.

• While performing responsibilities, the employee is required to talk and hear.
• The employee is often required to sit and use hands and fingers to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employee must be able to lift 50 lbs without assistance; may be asked to lift up to 80 lbs with assistance of machinery or helper.
• Vision abilities required include close vision.

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.
• This position is a high‑security position and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers, and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran

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