Security Operator

What you will do

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries.

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
• Action/respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional manner
• Follow through and take ownership on all queries where possible

• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace through:
• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
• Role model our Transformation Code of Conduct (CoC)

• Knowledge of the security or technology industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.

• You are able to work well in a team environment.
• Computer skills;
  Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities with ease.
• Experience with in the SOC environment. (preferred)
• Security, military, law enforcement, or emergency services experience. (preferred)

• Must be able to work 1stshift,2nd or 3rd shift
• Must be able and willing to work in person at the SOC – located in Redmond.
• U.S. citizen or legal right to work in the U.S.
• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine.

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at