Security Officer, Senior

About Seattle Center

Seattle Center is where community comes together—an iconic, inclusive destination that delights and inspires the human spirit. Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities. Seattle Center expanded its role recently beyond our well‑known 74-acre campus, to serve as the City’s lead for operating Seattle’s new Waterfront Park, a series of new public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium.

As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents—and the region's economy and image as its top visitor destination.

We are seeking a qualified full-time Senior Security Officer to provide leadership and guidance to a staff of security officers responsible for Campus and Waterfront operations, including patrolling the grounds, safeguarding public safety and securing the facilities on Campus and at the Waterfront Park.

This position will assign patrol sectors, monitor completion of assignments, provide assistance for security, crowd control, accident or crime scene protection as well as interact with members of other work units and other external agencies on a regular basis by radio, telephone and in person. The Emergency Services Unit places a very strong emphasis upon providing excellent customer service to guests, clients and staff as well as helping to ensure their safety and enjoyment while they are at Seattle Center and the Waterfront Park.

The position exercises discretion and judgment in handling security matters, using security and de‑escalation methods and prioritizing the handling of multiple incidents, but does not have the formal arrest authority of a sworn officer.

The unit works 365 days a year on multiple shifts and operates 24 hours a day. This opening is for 3rd shift (11 pm - 7 am, Sundays and Mondays off) and is located at Seattle Center Campus.

• Lead and assign the work activities of Security Officers. Ensure adequate coverage for events by assigning officers and checking the master schedule.
• Train and evaluate the work of staff.
• Assign patrol sectors, monitor completion of assignments, provide assistance for security, crowd control, accident or crime scene protection.
• Provide information and assistance to the public.
• Maintain routine records and prepare written reports.
• Administer first aid, call for emergency treatment, as needed.
• Perform other related duties of a comparable level/type as assigned.
• Interact with members of other work units and other external agencies on a regular basis by radio, telephone and in person.

Experience:

Requires two years of experience in security work, including developing security policies and procedures and supervising or leading staff.

Experience and Education Equivalency:
Combinations of appropriate education, training, certification and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.

• Excellent interpersonal and conflict resolution skills. Ability to train staff to communicate clearly and diplomatically with the public while enforcing security rules, often under stressful situations. Ability to resolve conflicts between the public and/or staff and negotiate solutions without resorting to force or provoking unneeded conflict. Ability to persuade. Ability to elicit cooperation and compliance under difficult or stressful circumstances.
• Leadership competencies that encourage open and transparent communication and create a culture of belonging amongst staff.

• Experience providing excellent customer service and equal protection under the law at all times to all persons regardless of circumstance.
• High organizational skills.
• Ability to communicate clearly in English both verbally and in writing.
• Two years’ security or law enforcement experience in a supervisory capacity.
• Abilit…