Director of Client Success

Are you someone who…

• Has built meaningful relationships in the nonprofit and purpose-driven corporate event community?
• Feels energized showing up at networking events that matter (day or night) and knows how to start engaging conversations?
• Does the research, listens closely, and asks insightful questions?
• Can carry a conversation like a great improv partner, advancing it, deepening it, making it better in real time?
• Believes sales is consultation, not transaction?
• Enjoys collaborating with creatives and producers to shape smart, strategic client work?
• Comfortable working inside a CRM, managing a pipeline, and using modern sales and marketing tools to stay organized and intentional?

If that sounds like you, you may be the Director of Client Success we’re building at Red Element Studios!

Red Element produces event experiences and storytelling for changemakers.

We partner with leaders in business and philanthropy to create live A/V experiences and video campaigns that amplify social good. For over a decade, we’ve helped forward‑thinking organizations maximize the impact of fundraising events, executive communications, and purpose‑driven initiatives.

We combine strategic thinking with technical and creative expertise to help audiences feel more deeply, give more generously, and connect more meaningfully to the missions they support.

We care deeply about the outcome behind the production.

This role exists to create consistent, qualified engagement in the markets we care about.

The Director of Client Success proactively builds relationships in the nonprofit and purpose‑driven corporate event ecosystem and brings aligned organizations into thoughtful discovery conversations with our team.

Success in this role is defined by:

• A steady cadence of well‑qualified discovery conversations
• Strong relationship equity in the nonprofit and executive communications community
• Clear, strategic positioning before opportunities reach our production team
• Clean handoffs that set clients and our team up for success

You are not the primary closer.

You are the front‑end engine.

• Build and maintain relationships with nonprofit leaders, development directors, corporate executive teams, and referral partners
• Show up consistently at relevant events and gatherings
• Initiate thoughtful outreach rooted in research and credibility
• Stay immersed in the fundraising and mission‑driven event ecosystem
• Identify organizations where Red Element’s integrated production approach can materially increase impact

• Lead early discovery conversations
• Ask strong diagnostic questions
• Understand fundraising goals, executive priorities, and audience dynamics
• Articulate Red Element’s value clearly and confidently
• Collaborate with producers early to shape strategic positioning
• Bring well‑prepared, high‑fit opportunities into internal conversations

• Manage and maintain visible engagement and sales pipelines in our CRM
• Use sales and marketing tools intentionally to track outreach, engagement, and follow‑through
• Maintain clarity and discipline in how opportunities move through the funnel
• Help refine messaging and positioning based on real market feedback
• Qualify inbound opportunities when they arise

• Immerse yourself in Red Element’s work and case studies
• Map the nonprofit and purpose‑driven event landscape in our region
• Attend relevant community and association events
• Activate outreach and relationship‑building
• Bring 2–3 well‑qualified discovery conversations per month by the end of your first quarter

We’re not looking for instant revenue.

We’re looking for intelligent engagement and visible momentum.

We also want to hear your thoughts:
How would you approach your first 90 days?

• Experience in nonprofit fundraising, mission‑driven events, executive corporate communications, or adjacent fields
• A consultative sales mindset
• Strong written and verbal communication
• Comfort initiating conversations and asking for referrals
• Ability to manage a CRM and marketing tech stack effectively
• Willingness to attend events outside traditional business hours
• Curiosity, discipline, and follow‑through

You don’t need to know every technical detail of live A/V production.

You do need to care deeply about the impact of great experiences.

Tell us why.

Share your interests and experience to jame

Tell us:

• What draws you to nonprofit and purpose‑driven event work
• Your approach to consultative sales
• How you would approach your first 90 days

At Red Element Studios, we've created a workplace where everyone belongs and every voice is celebrated! We're serious about creating an inclusive space where all of our many talents shine.

We look forward to hearing from you!

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