Consumption Account Manager, Data 360 & Agentforce

Role Description

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Account Manager, Data 360 & Agentforce, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post‑sale technical lead for Data 360 & Agentforce, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization.

You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data 360 and Agentforce integrate seamlessly with customers’ existing systems.

You will build and nurture positive relationships to help customers progress on their Data 360 and Agentforce consumption journey, ensuring the platform delivers value. The Consumption Account Manager works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer’s needs.

You are a constant learner. You are curious, empathetic and have a strong bias for action. This is an IC (individual contributor) role.

As a trusted advisor you will successfully influence customer outcomes and accelerate Data 360 & Agentforce consumption You will:

• Work across multiple selling teams and internal stakeholders, creating clarity from chaos.

• Facilitate activation, adoption and expansion of customer use cases for Agentforce & Data 360. We measure that in terms of healthy consumption.

• Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.

• Create, own, and execute a point-of-view on how key use cases can be accelerated into production.

• Navigate Data 360 & Agentforce Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.

• Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.

• Develop mutual success plans with customers.

• Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data 360 workloads.

• Experience: 7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.
• Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.
• Communication
  
  Skills:
  
  Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.
• Trusted Advisor: Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.
• Customer Success: Experience driving customer success in large, complex selling organizations.
• Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.
• Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.
• Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies.
• Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.
• Data Ethics and Privacy: Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.
• Product Development: Hands-on experience building 0-1 products at startups or large companies.
• Facilitation
  
  Skills:
  
  Excellent…