Technical Account Manager; Western

Position: Technical Account Manager (Western USA)
Ajax Systems is an international technological company and Europe’s largest security system manufacturer. In addition, the company offers solutions for video surveillance, smart homes, fire detection, and flood prevention. The product portfolio includes 180 wireless and wired devices for security and automation. Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialists.

We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.

The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission.

Ajax Systems is a Ukrainian success story, a place of incredible strength and energy.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, security, IT, telecommunications, or related industries.

• Strong working knowledge of CCTV systems, access control technologies and fire alarm systems.

• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.

• Experience delivering offline and online technical training to technical audiences.

• Excellent presentation, communication, and interpersonal skills.

• Flexible and willing to travel for business trips, trade shows, and other professional events.

• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.

• NICET and ESA certifications are an asset to the role

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.

• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.

• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.

• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.

• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.

• Build and maintain long‑term relationships with key company partners.

• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.

• Support the sales team by following up on leads through the company’s CRM portal.

• Analyze customer needs in partnership with the sales department to identify optimal product solutions.

• Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

We offer

• Competitive compensation that includes a base salary and performance‑based bonuses

• Car allowance, petrol and all business costs covered by the company

• Health & Life insurance

• 401(k)

• Growth Opportunities

• Impactful work

• Innovative Environment

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