Client Account Executive, Commercial

Base pay range: $120,000 - $165,000

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.

Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, Zoom Info, and Verizon to name a few.

Our Commercial Client Account Executive team customers manage the renewal, expansion, and cross‑sell attachment of current Outreach customers (50–1,000 employees in a company). We are product experts and ambassadors for Outreach. We build deep knowledge and understanding of our customers' goals and pain points to enable them to have the insights to create & close pipeline through the Outreach Sales Execution Platform.

Seattle, WA

The primary purpose of the Client Account Executive role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You manage the relationship with current customers, including contract renewals, identify expansion opportunities, and manage the sales cycle for those expansions.

You will develop, implement, and manage success plans and lead executive business reviews. Key performance indicators include customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality, platform utilization and adoption, and customer sentiment.

• Manage renewals, expansions, and cross‑sell attachment of current Outreach customers.
• Build effective partnerships with customers to realize value, adoption, and business process optimization.
• Demonstrate strong business and financial acumen to advise and guide customers to achieve desired outcomes and ROI.
• Have a deep understanding of sales operations, team strategies, methodologies, and KPIs.
• Develop account strategy plans using multiple data points to drive adoption, utilization, and sentiment.
• Manage and close renewals at a high rate to protect revenue.
• Develop plans to mitigate churn or contraction when surfaced.
• Discover, nurture, and close expansion opportunities within customers.
• Forecast renewals and expansion pipeline with high accuracy using Outreach’s forecast methodology.
• Provide impeccable customer service in all interactions.
• Act as a single point of contact for customers, assisting them with product training and strategic guidance.
• Perform other duties as assigned.

• At least two years of account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment.
• Proven experience demonstrating value realization in a product, platform, or service.
• Proven experience influencing adoption and utilization at customers.
• Effective project management skills.
• Ability to influence decisions without direct authority.
• Strong financial acumen to showcase metrics and ROI.
• Ability to manage complex renewal and expansion cycles.
• Ability to build and cultivate strong, trusting relationships.
• Knowledge of various sales methodologies to apply to customer usage.
• Strong negotiation skills.
• Effective communication skills, both written and verbal.
• Executive presence and strong interpersonal skills.
• Team player with high sense of drive and initiative.

• Flexible time off.
• 401k to help you save for the future.
• Generous medical, dental, and vision coverage for full‑time employees and dependents.
• A parental leave program that includes options for a paid night nurse and a gradual return to work.
• Infertility/assisted reproductive services benefit.
• Employee referral bonuses to encourage the addition of great new people to the team.
• Snacks and beverages in the Office, along with fun events to celebrate.
• Di…