Outside Sales Representative

The Role

Outside Sales Representatives – Multi Dwelling Units are responsible for building relationships with property staff and residents in the multiple dwelling unit space. They are responsible for delivering dynamic presentations and events focused on how our products and services make residents’ technology needs possible. If you are passionate about amazing products, enjoy being empowered to take the best care of customers and want to enable people to improve their lives through technology – come join Lumen!

Not only does this role come with the opportunity to build relationships, deliver on promises, and fulfill sales goals - you are also eligible for a generous target sales incentive of $20,000, a world class benefits package, and leadership team that values you and your contributions to Lumen.

This is a full time position and will cover the Seattle, WA area. The typical schedule is Monday - Friday, 8:30am - 5:00pm, and may include occasional evenings and weekends.

• Meets with Multi-Dwelling Units (MDUs) and indirect retail (IR) partners in the assigned territory. Engages assigned locations in existing and new programs offered by Lumen.
• Builds rapport with and trains ownership/management and leasing or sales personnel; explains roles and responsibilities; provides marketing materials; follows up via live visits and phone to ensure effective use of marketing materials; seeks out and creates opportunities to increase penetration and generate revenue.
• Identifies potential marketing and service contract opportunities, as well as business referrals, within the assigned territory. Participates in activities that promote Lumen products and services (e.g., trade fairs, city events). Works closely with other channels in marketing Lumen's products and services.
• Handles customer inquiries regarding Lumen products and services, pricing, billing, referral programs, etc. Resolves and handles customer issues by providing exemplary customer service.
• Facilitates interdepartmental communication to resolve customer issues.
• Meets or exceeds revenue and assigned strategic product unit targets for assigned MDUs and IR partners. Ensures that assigned locations are following the existing agreements.
• Tracks and follows-up on pre-and post-sales activities, completes daily activity logs and sales reports, manages mileage and expense reports.
• Uses various systems (e.g., C+, SOMS) to process and check the status of service orders, as well as to make changes to existing customers’ service.
• Facilitates the contract process. Obtains necessary credit information from customers, security deposits, verifies addresses, resolves discrepancies, and negotiates the installation dates and times with customers.

• Requires a high volume of customer contact to meet sales objectives.
• Requires flexible scheduling and frequent schedule changes including working evenings, weekends and holidays, depending on the needs of the business.
• Works independently with minimal supervision.
• Displays positive Company image including wearing appropriate Lumen branded attire.
• Must have a valid driver’s license with a good driving record.
• Must be able to transport company materials, may need to lift/carry up to 20 lbs.

Pay Range in WA: $38,509 - $57,231 yearly. Plus a yearly target sales incentive of $20,000.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Supplemental Pay (see Outside Sales Rep).

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role.

Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we…