Client Service Manager II

Client Service Manager II – Gallagher

Base pay range: $60,500.00/yr – $/yr.

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. Our digital ecosystem, a client‑centric suite of consulting tools, makes it easier for you to meet clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips.

Here, you’re not just improving clients’ risk profiles—you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.

The Branch Client Service Manager II is accountable for delivering high‑quality and efficient service to both internal and external clients through the day‑to‑day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets, and fostering a culture of performance and continuous improvement. You will successfully and profitably manage an assigned group of accounts, build and solidify relationships with existing clients, provide exceptional ongoing care, and in partnership with the Production team, take a leadership role in the renewal process to ensure the best possible solution is delivered to the client in a high‑quality, timely manner.

You will also secure existing business, drive the sale of additional services and lines of coverage, and cultivate relationships with the buyer in the client organization as well as day‑to‑day client representatives and buyers.

• Account management of assigned group of accounts.
• Lead renewal process with Production team.
• Secure existing business and sell additional services.
• Build and maintain strong client relationships.

Required:

• Bachelor’s degree with 3+ years of client service and/or claims management experience

• or High School degree/GED with 8+ years of client service and/or claims management experience

• Producer’s License

• Ability to travel up to 25% of the time

• Proficiency in Microsoft Office

• Appropriate licensing as required

Preferred:

• Previous insurance knowledge and experience managing client relationships

• Solid financial acumen

Behaviors:

• Proficient in using technology to maximize productivity and quality

• Strong written and verbal communication skills

• Comfortably engages others in consultative discussion

• Effectively manages and balances multiple competing priorities

• Works in a self‑directed manner

We offer a competitive and comprehensive compensation package. The base salary range above reflects the anticipated low and high end for this position. The actual compensation will be influenced by a wide range of factors including prior experience, education, location, scope, and the value you bring.

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs.
• Charitable matching gift program.
• And more.

Not Applicable.

Full‑time.

Business Development and Sales;
Insurance.

We value inclusion and diversity. For more information, review our U.S. Eligibility Requirements.
Gallagher embraces diverse identities, experiences, and talents. We are committed to equal employment opportunity and prohibit discrimination based on a wide range of protected characteristics. We will provide reasonable accommodations to qualified persons with disabilities unless such accommodations impose undue hardship on our business.