Retail Store Manager

Overview

Salary: $25.00 to $29.00 per hour. In addition to the hourly rate, our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of their total yearly income.

Reports to:

District Manager

Retail Store Manager

• Accountable for the day-to-day operations of the store, promotes a positive and productive environment with adherence to company policies and procedures. Leads, coaches and develops store employees, and recruits and retains top talent.
• Maximizes financial goals and manages Customer Relations and Customer Satisfaction. Leads by example and promotes our company values in a customer-centric environment.
• Analyzes the store’s financial statements to ensure financial goals are met and makes adjustments as necessary.
• Commits to company asset protection through inventory control, following policies and procedures and securing customer loans.
• Promotes store and targets new customer acquisition using internal and external marketing tools.
• Facilitates a customer-centric environment by engaging customers in a friendly and professional manner and addressing issues promptly.
• Provides leadership by directing daily operations, talent management, training, team building and oversight of employee development.
• Recruits top talent, sourcing candidates through company-prescribed channels.
• Performs management-level opening and closing procedures, including cash handling, merchandise control and ensuring procedures protect assets.
• Ensures asset protection through inventory control, safety procedures, documentation and securing customer loans.
• Manages store processes including inventory, loans, merchandising, store presentation, systems, bank deposits and FSC reporting.
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy and retail transactions.
• Evaluates store financial statements and drives profitability through communication and goal setting.
• Ensures operating standards meet or exceed First Cash standards and monitors loan qualification and buy processes for value and integrity.
• Completes assigned tasks and training for self-development as requested. Communicates clearly to employees to ensure understanding of the store mission, profit objectives, and company policies.
• Remains up to date on product knowledge and conducts inventory transfers and remote bank deposits as needed.
• Partners with Human Resources to administer progressive discipline within company-prescribed guidelines.
• Other related duties as assigned.

• Regular attendance and punctuality are essential.
• High School Diploma or GED (or equivalent experience).
• Minimum 18 years of age (WA: minimum 21 years of age).
• Must have a valid driver’s license.
• Demonstrated ability to effectively supervise others and previous people management experience.
• Entrepreneurial spirit and strong desire to work, serve customers and work with people; team oriented.
• Ability to multi-task in a fast-paced environment; cash handling experience required.
• High energy sales personality with knowledge of jewelry and general merchandise; detailed oriented with strong organizational skills.
• Solid written and verbal communication skills; analytical skills; able to work independently with minimal supervision.
• Excellent work ethic and strong business sense; computer literate and able to use common office machines.
• Ability to become certified to work with firearms and become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.

• Standing/Walking – Frequently during shifts while assisting customers and performing inventory and operational tasks.
• Sitting – Occasionally to complete sales documentation and administrative tasks.
• Bending – Frequently in various directions to receive, store, or sell merchandise.
• Reaching – Frequently to retrieve merchandise from shelves and storage areas.
• Walking – Frequently within the store to assist customers and…