Guest Experience Attendant; Part-Time | Smith Tower

Guest Experience Attendant | Smith Tower

Let’s start off with the most important part – what’s in it for you:

• Eligibility of perks is dependent upon job status
• Hourly Pay: $21.30 - $21.75/hr DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

"People never forget how you made them feel." Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside.

We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Are you someone inspired by History and who loves to share it with others? Our Guest Experience Attendants at Smith Tower are our first line in customer service as guests from all over the world come to see Smith Tower. Our Guest Experience Attendants guides guests through their admission ticket purchase, able to present the exhibits and programs we offer, and provide recommendations on retail, food and beverage, and events at Smith Tower.

Join us as a part of the amazing history of Smith Tower!

• Engage with Guests:
  Create a welcoming and fun environment by greeting guests with a smile and providing friendly assistance throughout their visit.
• Sells Admission Tickets, Retail Items, and Special Events:
  Handle ticket sales and retail transactions efficiently at the observatory entrance and admissions area. Promote Smith Tower’s consumer events.
• Assist with Observatory Bar Waitlist:
  Assist with waitlist for the 35th Floor and oversee guest control for ticketed events and deliver excellent guest services.
• Provide Information:
  Welcome guests within the attraction, explain payment processes, and guide them on tour capabilities at Smith Tower.
• Narrate Smith Tower's Story:
  Share the history and highlights of Smith Tower with guests, both at the entrance and in the elevator, ensuring they know what to expect during their visit.
• Operate the Elevator Safely:
  Escort guests to the 35th floor, engaging them with interesting conversations about Smith Tower’s history and culture.
• Maintain Cleanliness:
  Keep the entryway, exhibits, and public areas tidy and up to date, contributing to a pleasant atmosphere.
• Maintain a Professional Attitude:
  Always exhibit a warm and professional demeanor to ensure an exceptional guest experience in the Smith Tower Admissions/Guest Service lobby and elevator.
• Fulfill Opening and Closing Duties:
  Perform tasks such as restocking, inventory management, opening awnings, sweeping, and mopping, and refilling water for guest perks.
• Support Daily Operations:
  Work with the departmental lead to ensure all Standard Operating Procedures (SOPs) for opening, midday, and closing are completed.
• Incoming Information Calls:
  Answer all inbound calls from guests and speak clearly and professionally by providing information.
• Assist in Monthly Inventory:
  Keep track of received inventory and back stock for merchandise, maintain floor displays, and assist with tagging and transporting new items.
• Ensure Neatness:
  Maintain the…