Customer Service Manager

Overview

At Cube Smart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.

• Weekly Pay – putting money in your pocket more often
• Excellent Schedule – most shifts end at 6:00 p.m. and Sundays off*
• Competitive hourly pay & bonus
• Paid time off – vacation, sick, & holidays
• Generous health benefits
• 401(k) retirement plan with company match
• Tuition reimbursement
• Self‑storage discounts

• Develop customer relationships by identifying self‑storage needs and providing appropriate solutions while delivering a WOW or 5 Star service.
• Interact face‑to‑face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform lock checks and show units to customers.
• Work independently and on a team to rent self‑storage spaces, sell store merchandise, manage the leasing process, accept payments utilizing our POS system, complete daily bank deposits, and make courtesy calls regarding late payments.
• Manage invoice review and approval responsibilities within database.
• Process invoices, manage reports and legal process of auctions.
• Oversee the store’s expense budget while maintaining store supplies and retail inventory.

• Physical requirements include daily walks of the property, cleaning the units and the property, opening and closing of the storage doors (up to 50 lbs.).
• Maintain facility through mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
• Keep a clean and safe storage facility to meet company guidelines (clean restrooms, landscaping, parking, paving, fence, walls, doors).

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high‑quality customer service to a diverse customer market.
• Basic computer skills.
• Ability to work Saturdays.
• Valid driver’s license and insurance with reliable transportation during the workday.
• Ability to frequently stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.

The hourly pay rate for this role is $21–$23 per hour depending on experience.

* Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.