Sr. Mobile Expert

Overview

At T-Mobile, we invest in YOU. Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service and retail expertise. Our company-owned Experience stores attract new customers and provide the highest level of service to existing customers. Sr Mobile Expert uses new systems and tools for solving customer needs from research to resolution, and works with a product roadmap designed for these locations.

This store brings together Team of Experts to create a one-stop resolution for customer pain points, with ongoing development and curated training to enhance expertise and growth. The role is set up for success to deliver the BEST sales and service experiences in a customer s lifetime.

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

• High School Diploma/GED (Required)
• Retail: 12+ months Neighborhood Mobile Expert
• Care:
  Elite Expert, Account Care
• Care:
  Elite Expert, Technical Care

• Customer Service:
  Strong customer service skills, passion, integrity, and energy to create a dynamic work environment and deliver a world-class shopping experience (Required)
• Retail Sales:
  Retail experience in high-volume environments and ability to work in varied environments (Required)
• Detailed Organization:
  Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training:
  Acclimate local Retail Sales Associates and Partner Sales Associates to a unique event environment (Required)
• Mathematics:
  Consistent accuracy with basic math and proficient use of a calculator (Required)
• Certifications:
  
  See certification and quarterly re-certification process (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $33.50

Annualized Incentive Target: $7,200

Successful candidate’s incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; coaching; disability and life insurance options; and voluntary coverage options. Eligible employees can receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to protected characteristics. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email Applic or call  This contact is for accommodation requests and not for general applications or inquiries about positions.