Wine Steward

Position Title:

Wine Steward

Department:
Wines and Spirits

Supervisor:
Assistant Branch Manager/Branch Manager

FLSA:
Non-exempt (Paid by the hour)

Position Summary:

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Essential Functions:

* Must know and comply with all State and Local laws regarding the wholesale of alcohol (beer, wine, liquor, and spirits).

* Demonstrate wine and spirits knowledge to see to customers in the branch

* Ensure proper customer service and work with Field Marketing Representatives, Branch Manager and department managers to develop relationships with large customers and sign up new accounts.

* Enforce license limitations by only selling to customers the items they are licensed for.

* Enter customer license information into JSS and maintain database of customer contact information.

* Ensure that payment methods are in compliance with State and local regulations. (For example: NYS does not permit credit cards as a payment method.)

* Build and maintain floor displays

* Maintain clear and accurate record of in store use of product

* Maintain accurate prices of product

* Maintain shelves well stocked and organized.

* Post POS signs, pricing, sales and when possible calendar of events.

* Communicate inventory needs

* Work in different locations as needed.

Other Responsibilities:

* Performs other duties as required and assigned.

Education, Experience and

Skills Required:

* High School Diploma OR GED with at least 4 years experience in customer service, OR any appropriate combination of education and experience.

* Ability to effectively present information and respond to questions from managers, customers, and general public

* Effective communication skills.

* High level of interpersonal skills.

* Commitment to company values and strong customer orientation.

* Valid Driver's License.

* Ability and availability to travel on a frequent basis

* Computer Literacy

Physical Requirements:

* Lift/Carry Abilities (measured for maximum or average load)

* Lift - 50 lbs

* Carry strength (50' or less) - 50 lbs

* Frequent lift/carry (> 12x/hour) - 50 lbs

* Constant lift/carry (> 30x/hr) - 20 lbs

* Physical Aptitudes (rated based on level of skill involved)

* Agility/dynamic balance 80-100%

* Finger dexterity - 80-100%

* Manual dexterity - 80 - 100%

* Posture Tolerance (rated based on frequency or time involved)

* Stand/walk - constantly

* Reach above shoulder level - frequently

* Twist/turn head - occasionally

* Bend over/stoop - frequently

* Climb steps/ladder - occasionally

* Kneel/squat - occasionally

Work Environment:

* Equipment in motion (forklifts, electric pallet jacks, scooters)

Acknowledgement:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.