Leasing Consultant

Description

The Leasing Consultant provides a vital role in supporting the property’s leasing performance and resident experience. This position is responsible for executing the day-to-day leasing activities, providing exceptional customer service to prospects and residents, and assisting with marketing, resident retention, and administrative functions. The Leasing Consultant serves as the property’s front‑line representative, helping to create a positive community atmosphere and maintain high occupancy.

Their responsibilities include:

• Greet and engage prospective residents in a professional and welcoming manner.
• Conduct property tours, highlight features and amenities, and effectively communicate the value of the community.
• Follow up promptly with leads and applicants to maximize leasing conversions.
• Accurately complete lease applications, prepare lease documents, and ensure compliance with all Fair Housing and company policies.
• Support the Leasing Manager in achieving occupancy and revenue goals.
• Assist with the implementation of marketing and advertising strategies to attract new residents.
• Participate in community outreach, resident referral programs and social media initiatives.
• Gather market intelligence on competing properties and report findings to Leasing Manager.
• Provide excellent customer service to current residents, addressing inquiries and concerns promptly.
• Help coordinate resident retention activities and community events.
• Support the renewal process by promoting lease renewals and assisting with retention initiatives.
• Maintain accurate records of leasing traffic, applications, move‑ins, and renewals.
• Assist in preparing reports on leasing activity, occupancy, and marketing performance as directed by the Leasing Manager.
• Ensure that the leasing office, model units, and common areas are clean, organized, and presentable at all times. Ensure all collateral is stocked and available for prospects.
• Collaborating with maintenance teams to address property upkeep and repairs.
• Other duties as assigned.

• High school diploma or equivalent; associate or bachelor’s degree desired.
• 1 to 2 years of experience in a leasing, sales, or customer service setting, multi‑family housing experience preferred.
• Knowledge of Fair Housing regulations and leasing best practices desired.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in property management software (e.g., Yardi) and Microsoft Office Suite.
• Professional appearance and demeanor with a strong focus on customer service.

• Must be able to tolerate prolonged periods of sitting and/or standing at desk. (80% office work)
• Must be able to operate and tolerate long hours performing work on a computer, telephone, and/or keyboard.
• Must be able to lift up to 25 pounds, as necessary.
• Must be able to tolerate climbing stairs, walking, and occasional bending, stooping, or kneeling.
• Must have a valid driver’s license and be insurable under the company’s insurance policy.