Operations Officer

National CASA/GAL Association Job Description

Operations Officer

The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect the best interests of children who have experienced abuse or neglect. The mission of National CASA/GAL, together with its local program and local members, is to support and promote court‑appointed volunteer advocacy so that every child can be safe, establish permanence and have the opportunity to thrive.

Today, only 40% of children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.

In 2019, National CASA/GAL launched a multi‑year campaign, “Change a Child’s Story”. The campaign is an integrated campaign designed to reach out to a wide range of constituent groups and was deployed across a wide spectrum of media. In addition to this campaign, National CASA/GAL has developed a new strategic framework that is informing and guiding our efforts through a major reorganization, development of a new business model, and a plan for the future direction of our organization, including the launching of a major capital campaign.

The leadership team that will drive these changes will be hands‑on leaders, critical thinkers and problem solvers, relationship builders, collaborative decision‑makers, as well as effective communicators, and entrepreneurial and change leaders.

The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect an abused or neglected child’s best interest. The mission of National CASA/GAL, together with its state and local members, is to support and promote court‑appointed volunteer advocacy so that every abused or neglected child can be safe, establish permanence and have the opportunity to thrive.

Today, only 40% of the abused or neglected children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.

The Operations Officer oversees the internal and network standard operating procedures, support systems and processes, operations, and infrastructure and supports the Chief Operating Officer with day‑to‑day operations with direct responsibility and oversight of the three National CASA/GAL offices. Oversee member services, procurement, and project administration, develop oversees systems and processes and standard operation procedures that ensure effective and efficient support to the CASA/GAL Network.

The Operations Officer’s primary responsibility is ensuring organizational efficiencies, processes and procedures are managed effectively.

• Manage the day‑to‑day operations for offices and office and operational functions
• Develop strategy and process for a system of management for organizational improvements which evaluates and improves the operational systems, processes and policies in support of building a more effective organization.
• Review, recommend and implement improvements for organizational wide workflow, processes and procedures.
• Oversee facility management of the Seattle, Atlanta and DC offices.
• Is the primary contact with landlords for all offices and manages facilities in each office.
• Establish all operational policies and procedures
• Coordinate internal audits on key systems and processes. Present findings and make recommendations for improvements.
• Manage a risk management policy for the organization and review, maintain and oversee organizational insurance needs and policies.
• Ensure safety and emergency protocol and policies are relevant and up to date.
• Ensures charitable registrations, business registrations and licensing
• Develop systems and report for federal reporting and compliance as needed.
• Support human resources and…