Case Manager

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Case Manager Job Description

ABOUT SEATTLE ANGELS

Seattle Angels is a nonprofit dedicated to transforming the foster care experience for children, youth, and families. Our mission is to "Change the Stats" for youth aging out of the system by mobilizing community volunteers to provide holistic support and mentorship. We believe consistent, healthy relationships are key to healing and lasting change. Seattle Angels embraces and celebrates diversity and is an equal opportunity employer.

Seattle Angels’ core values are:

• Hope - We lead with hope because we deeply believe in our ability to create a better future.
• Community - We cultivate togetherness by treating everyone with dignity, respect, and compassion. We are better together.
• Empowerment - We empower our community to take action rooted in the belief that we have responsibility to one another. Together, we remove barriers to create lasting change.
• Curiosity - We maintain an attitude of humble curiosity, putting aside judgment to seek truth, knowledge, and understanding. We remain lifelong learners to better ourselves and our community.
• Transformation - We are social entrepreneurs who refuse to settle for the way things are. We are committed to creating an environment that allows everyone to realize and fulfill their talents and potential. By doing so, we will transform the world we live in.

POSITION OVERVIEW

The Case Manager plays a vital role in implementing, managing, and supporting Seattle Angels’ programs:
Love Box and Dare to Dream. This individual will build relationships directly with volunteers, youth and caregivers in the foster care community, and partnering agencies to ensure program participants receive consistent, high-quality support. The ideal candidate exudes our five core competencies:
Professionalism, Passion, Initiative, Adaptability and Positivity.

PRIMARY RESPONSIBILITIES

• Create and Develop Meaningful Relationships: Match families and youth with volunteers who can holistically meet their needs. Support and coach volunteers to develop trauma-informed, trust-based relationships with their matched foster families and youth. Maintain ongoing contact with all families, youth and volunteers on caseload to offer relevant resources and troubleshoot any challenges within the match.
• Support with Integrity and Respect: Track match history, monitor impact, and maintain up to date documentation in our database, Apricot 360. Protect confidentiality of all participants and ensure needs are met with timeliness and intentionality. Utilize various programs, including Apricot 360 Social Solutions, Gmail, Google Drive, Slack, and Zoom.
• Educate and Hold Space for Healing Conversations: Engage confidently and compassionately in discussions around trauma, mental health, child welfare, and family dynamics. Use these insights to advocate and make decisions that serve the best interests of those you support.
• Partner with Community Agencies: Cultivate trusted relationships with DCYF, CPAs, and other community providers. Serve as a liaison to ensure aligned, collaborative, wraparound support for families and youth.
• Engage and Grow the Volunteer Base: Represent the mission in the community with confidence and clarity. Share the vision in one‑on‑one conversations, formal presentations, and networking events, inviting others to contribute through volunteering, donating, or partnering.
• Embody the Mission: Treat every child, family, volunteer, and community partner with dignity. Reflect the core values of Seattle Angels in all interactions, empowering each person to thrive.
• Capture and Share Impact: Share stories, photos, and updates with the Marketing team to amplify the mission and highlight lives being transformed.

WHO WE’RE LOOKING FOR

• An individual that is known for listening well, communicating with clarity, and creating spaces where people feel seen, respected, and free to be themselves.
• A highly skilled communicator with strong interpersonal…