Field service engineer

Optimum Sorting specializes in developing optical sorting technology, serving both food and non-food markets worldwide. We aim to optimize sorting efficiency, enabling our customers to maximize productivity and minimize (food) waste.

From the moment our journey began in 2017, we’ve been guided by reinvention and a steadfast dedication to our customers. Our high-end sorting technology is developed and built in-house, enhanced with deep learning algorithms and AI. Our teams operate worldwide, with offices in Belgium, the Netherlands, Thailand and the United States.

At Optimum Sorting, we thrive on innovation and bold thinking! Join a vibrant workplace where your talents are nurtured and challenged every single day.

As a Field Service Engineer you’re responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications.

You will troubleshoot and resolve electrical, mechanical, software and sorter programming issues both on site and remote (via phone or remote access).

After installation you give technical training and education to your client on how to set-up the machine, use it and fix first line failures. You also give advice on how to maintain the machine.

You share your field experiences regarding bottlenecks and how to fix them with your service and engineering colleagues.

Our customers are located worldwide. You will travel 140-180 days/year. Travel is both regional as international (valid passport is required)

You report to the service manager

That you’re located in Portland/Seattle region (either at customers site or home based)

That you have a Bachelor’s degree (mechanical or electrical) or comparable by experience

That you have 3 – 5 years of experience as (service) technician, in which experience in machinery is an asset.

That have a broad technical knowledge base: electrical troobleshooting (3-phase, 1-phase power, low voltage DC) and mechanical work experience, reading of electrical and mechanical drawings. Forklift certificate is a plus.

That you have knowledge of Office 365. Knowledge of Linux, PLC, Siemens S7 and computer networks is an added value.

That your English is fluent, both in writing as verbal and preferably. You know at least one other global language (f.i. Spanish)

That you are a problem solver with a hands-on and client-centered mindset. You’re able to work under pressure in stressful situations.

That you are communicative, flexible and adaptable towards working hours and availability for customers.

Because of our wide variety of machine and the tailored solutions we offer your job is very versatile and technical challenging

You’ll be working in a high-tech environment where quality is focus and where there is a lot of investment in R&D so your technical knowledge will always be up-to-date

You will be working in a growing SME where we do not like to think in boxes and where there is room for your own initiative to help shape your own growth trajectory.

We offer you a dynamic and varied job with the freedom to give it your own spin

You’ll be working in a growing SME where we do not like to think in boxes and where there’s room for initiative

Our organization is characterized by informal contacts, a family atmosphere and an environment where change is central

Competitive market-based wage (range $70k - $85k) with health, dental and vision insurance, 401k, paid time off and sick pay. For your trips there’s mileage reimbursement and per diem reimbursement