Manager of Technology and Process Solutions

Manager of Technology and Process Solutions page is loaded## Manager of Technology and Process Solutions locations:
Remote - USAtime type:
Full time posted on:
Posted Yesterday job requisition :
R7974

The expected salary range for this position is $ - $. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

As the manager of the Technology and Process Solutions team within Global Philanthropic Engagement (GPE), you will lead and manage a team of professionals in an Agile/SAFe environment, responsible for assessing processes, gathering business requirements, recommending improvements, and partnering with IT and execution teams to design and drive implementation of technology solutions that meet business needs. As a people manager, you will be responsible for hiring, coaching, and performance management for a team of direct reports collaborating cross-functionally to manage and execute against the GPE technology roadmap.
* Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
* Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
* Uphold and engage in Compassion’s core .
** Product Development
*** Coaches subordinates to understand and utilize a collaborative customer-centric mindset, building trust by actively engaging GPE teams, listening and empathizing well to understand pain points and co-create solutions; ensures solutions are practical, actionable, and aligned with stakeholder goals.
* Provides leadership to a professional team to manage the epic and project level backlog, working primarily with Salesforce products (Sales Cloud, Distributed Marketing, and Marketing Cloud); oversees the team in evaluating project level definitions of work and breaking them down into feature and story level work that can be completed within a Program Increment, translating business requirements into actionable pieces of work with clear acceptance criteria to be accomplished by IT architects, engineers and testers.
* Utilizing the IT architectural roadmap as a guide, manages activities to successfully implement product priorities including testing and coordination with training.
** Process Improvement
*** Provides leadership, design, and implementation expertise regarding the process management discipline and coaches staff on process management methodology and practice.
* Partners with department leaders to bring clarity to ambiguous or complex operational areas, facilitate alignment and consensus, and translate decisions into clear, actionable documentation that enables consistent execution across GPE.
* Drives and oversees coordination of cross-functional GPE initiatives and programs, collaborating with teams such as Field Experience, Supporter Care, USA Marketing, and Legal to align planning, coordinate partnership, assess impacts, and deliver high-quality outcomes.
* Supports the marketing coordination and operations of GPE teams; oversees implementation of single and multi-touchpoint GPE journeys that enable individual donor and partner goals.
** Team Leadership & Oversight
*** Provides leadership and development to direct reports and fosters a psychologically safe team culture.
* Consults with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
* Selects,…