Senior Manager of Data Analytics

Overview

DESC (Downtown Emergency Service Center) | Posted Feb 13 | Seattle

Job Type: Full-time

Location:

Seattle

Salary: $ - $ annually

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. DESC serves almost 3,000 people each day with an integrated service model to help people secure and maintain appropriate, safe and affordable housing.

DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Senior Manager of Data and Analytics will shape and implement DESC’s data collection, reporting, analysis and evaluation efforts, coordinating across all programs. This role works with Program Leadership and administrative teams to identify priorities and lead a team of analysts. Responsibilities include supporting billing analysis, report/dashboard development, and research to provide management with data for evaluating program and policy objectives. The data and analytics team is responsible for Medicaid and other healthcare billing processes and developing validation and auditing tools to support program management.

DATA EVALUATION & ANALYSIS

• Analyze service and business data to guide the agency’s budget and policy decisions.
• Coordinate work and agency requests with Software Development and Contracts team managers.
• Develop and update web reports and data tracking dashboards.
• Organize and coordinate ad hoc analyses to detect trends and patterns in service and financial data pertinent to agency operations.
• Work collaboratively on multidisciplinary teams to review and analyze data at an agency-wide level and help develop the best presentation of data for consumption across the organization.
• Develop new performance metrics and dashboard systems to track contract and outcome requirements, and support new policy and procedures.
• Conduct performance analysis of programs and suggest system improvement strategies related to client services.

DATA COLLECTION & PROCESS IMPROVEMENT

• Collaborate with Contracts team, Business Planning Manager, and direct service teams to establish program data requirements and collection methods.
• Ensure key deliverables provide validated and timely information understandable and relevant to business objectives.
• Conduct performance analyses and suggest system improvements related to client services.
• Analyze program performance data to guide the agency’s budget and policy decisions.
• Help develop and maintain a QA/QI program.
• Develop recommendations for policies, procedures, and performance metrics to address issues.
• Collaborate with the IS department to implement and improve data collection processes.
• Develop forms and data submission methods to achieve efficiency.

SUPERVISION

• Provide direction and supervision of a team of data analysts
• Manage the team, including budgetary oversight and personnel management
• Prioritize workload based on business needs
• Review work products for quality and consistency
• Conduct scheduled performance reviews
• Recruit, interview and hire individuals

OTHER

• Participate in external agency committees or work groups
• Comply with agency policies and procedures, relevant Washington Administrative Code, RCWs, HIPAA Privacy Rules and King County Behavioral Health Division policies
• Attend relevant team meetings, trainings and all-staff meetings; and
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in quantitative science, computer science, related field, or equivalent experience (advanced degree a plus)
• 4 years of highly relevant paid work and management experience
• Demonstrable expertise in SQL development, including manually writing complex views and queries
• Knowledge of health equity and organizational change principles
• Strong analytical, planning, and data reporting skills
• Proven ability to influence and gain buy-in at multiple levels and…