Senior Manager, Internal Communications US - Seattle, WA

Senior Manager, Internal Communications

Transcarent is hiring for a full‑time Senior Manager, Internal Communications. Applicants will be required to work at our Seattle, WA office.

We’re seeking an experienced internal communications leader who can elevate employee experience, partner closely with HR and Marketing, and turn strategy into clear, engaging communication.

The Senior Manager, Internal Communications is responsible for shaping how Transcarent communicates with its employees—ensuring our people understand not just what is happening, but why it matters.

In a fast‑moving organization navigating growth and integration, clear and compelling communication is essential. You will be the connective tissue that helps employees make sense of change, feel informed and included, and stay connected to our mission.

You will partner across the organization to translate complex initiatives into clear, human messages that resonate—and you will be a trusted advisor to leaders who need to communicate with clarity and authenticity.

You will lead and mentor an internal communications specialist.

• Develop and execute internal communication strategies and programs that engage, inspire, and align employees with Transcarent's brand, vision, priorities, and key initiatives.
• Shape and cultivate the internal voice of Transcarent, ensuring consistency in tone, messaging, and employee experience across all channels.
• Drive communication excellence in a Slack-first culture—developing best practices, channel strategies, and guidelines that cut through noise and ensure critical information reaches employees effectively.
• Distill complex subjects into clear, easy‑to‑understand language that resonates across teams, levels, and geographies.
• Manage internal communication channels including Slack, email, and The Pulse (company intranet), ensuring content is timely, relevant, and accessible.
• Create and maintain a communications calendar to coordinate messaging, avoid overload, and ensure strategic alignment across a distributed workforce.

• Serve as a strategic partner on change initiatives, developing communications that help employees understand the "why" behind organizational changes.
• Translate business decisions into employee‑centered messages that build understanding, reduce uncertainty, and maintain trust.
• Partner with the People Team and business leaders to communicate through transitions—whether systems changes, organizational updates, policy shifts, or integration milestones.
• Support internal crisis communications in partnership with the People Team (e.g., severe weather, security incidents, urgent business matters).

• Own the end‑to‑end process for Transcarent's monthly all‑company Town Halls, ensuring an exceptional and professional experience for employees and leaders alike.
• Manage the full production cycle: agenda development, stakeholder alignment, content packaging, speaker preparation, rehearsals, and day‑of execution.
• Serve as host and emcee for Town Halls, confidently guiding the program and engaging employees live and virtually throughout the session.
• Partner directly with the CEO and executive leaders, providing counsel on messaging, content, and delivery to ensure impactful communications.
• Develop Town Hall recap resources—including recordings, summaries, and key takeaways—to ensure employees who couldn't attend live stay informed and connected.
• Coordinate cross‑functional inputs (Finance, Product, People Team, Operations) to deliver a cohesive, well‑paced program.
• Continuously improve the Town Hall experience based on employee feedback and engagement data.

• Build and manage strong partnerships with key internal stakeholders across the organization.
• Collaborate with People Business Partners, IT, Marketing, and business leaders to ensure coordinated, aligned messaging.
• Serve as a trusted advisor to leaders navigating sensitive or complex communications.
• Gather feedback and insights from employees to continuously improve communication effectiveness.

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