Operations Manager – Field Service Operations

Operations Manager – Field Service Operations

Alpine Specialty Services Inc. | Posted Mar 7 | Full-time | Seattle

Mountlake Terrace / Seattle Area Full-Time | Leadership Position

Leadership role overseeing multiple field service divisions and technician teams. Responsible for building strong teams, maintaining service standards, and delivering exceptional customer experiences.

• Carpet Cleaning Division
• Air Duct Cleaning Division
• Power Washing Division
• Route / Rug Pickup Operations

• Lead daily field operations across multiple service divisions
• Manage technician performance, accountability, and service standards
• Drive revenue growth and operational performance
  
  Improve quality control and reduce service callbacks
• Monitor customer satisfaction and service quality metrics
• Coach technicians on professionalism, service quality, and sales execution
• Support employee retention, engagement, and team culture
• Improve average ticket performance and service presentation
• Ensure proper use of Service Titan and operational systems
• Oversee technician training and development across all service lines

The Operations Manager must maintain strong knowledge of Alpine services and field service operations. Understand:

• Service processes and equipment
• Pricing logic and service value propositions
• Technician training and development
• Identifying performance gaps and coaching improvements
• Reinforcing both technical execution and customer experience standards

• Base Salary: $80,000
• Performance Bonus Structure
• Total Compensation Potential: $90,000-$100,000+

• Medical insurance (80% company-paid)
• Dental insurance (50% company-paid)
• Vision insurance (100% company-paid)
• Paid vacation and holidays
• Paid sick leave
• 401(k) with company match
• In-house financial advising
• 50% employee discount on Alpine services
• Professional uniforms provided
• Free on-site workout/fitness room

• Leadership experience managing technicians or field service teams
• Operations leadership experience in service, trades, or home services preferred
• Strong coaching and team development ability
• Customer service and operational leadership mindset
• Excellent communication and leadership presence
• High accountability and performance standards
• Valid driver's license preferred

For more than 57 years, Alpine Specialty Services has delivered premium home services throughout the Pacific Northwest. We focus on service excellence, strong leadership, and long-term team development.

Apply online to join a company where leadership, service quality, and team culture matter. Please apply online only. No phone calls or in-office inquiries.