General Manager

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Stock options plan
• Training & development
• Vision insurance
• Wellness resources

The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance. The General Manager reports to the Senior Director of Operations with a dotted line to the Vice President of Operations, Venues and Chief Operations Officer.

• Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Core Values
• Manage costs and drive sales in support of financial goals
• Partner with management team to interview, hire, onboard, train, supervise and develop employees

• All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
• Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example
• Encourages and builds mutual trust, respect, and cooperation among teammates/staff
• Establishes guidelines so employees understand expectations and parameters
• Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments
• Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response
• Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements
• Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations
• As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events

• Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded
• Oversee training of all positions
• Be capable of covering any floor position when needed (for emergency purposes only)
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
• Monitor all positions in opening and closing responsibilities and service standards
• Oversight of quality control of food, beverage and service offerings
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

• Lead hiring for all positions led by the Death & Co. Core Values
• Administer bi-annual check-ins and annual reviews
• Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
• Coordinate with legal, human resources and accounting staff on matters pertaining to those departments
• Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales
• Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports
• From time to time, contribute to public relations and press inquiries in a professional manner as directed by Company. This may include verbal, written, radio, video or online interviews, and photos. All press inquiries made directly to you must be referred to Company
• Work with all lead positions to maintain costing to ensure targets are being met
• Events: events coordination and protocols; oversee department leads in developing events offerings; events quality control
• Maintain facility and oversee all facility…