General Manager

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Stock options plan
• Training & development
• Vision insurance
• Wellness resources

Position Overview
The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.

The General Manager reports to the Senior Director of Operations with a dotted line to the Vice President of Operations, Venues and Chief Operations Officer.

Core Duties & Responsibilities:

● Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience

● Provide guidance and leadership to hourly and management teams while fostering our Core Values

● Manage costs and drive sales in support of financial goals

● Partner with management team to interview, hire, onboard, train, supervise and develop employees

Teamwork & Communication

● All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)

● Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example

● Encourages and builds mutual trust, respect, and cooperation among teammates/staff

● Establishes guidelines so employees understand expectations and parameters

● Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments

● Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response

● Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements

● Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations

● As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events

Service Standards

● Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded

● Oversee training of all positions

● Be capable of covering any floor position when needed (for emergency purposes only)

● Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.

● Monitor all positions in opening and closing responsibilities and service standards

● Oversight of quality control of food, beverage and service offerings

● Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

Administrative Duties

● Lead hiring for all positions led by the Death & Co. Core Values

● Administer bi-annual check-ins and annual reviews

● Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company

● Coordinate with legal, human resources and accounting staff on matters pertaining to those departments

● Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales

● Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports

● From time to time, contribute to public relations and press inquiries in a professional manner as directed by Company. This may include verbal, written, radio, video or online interviews, and photos. All press inquiries made directly to you must be referred to Company

● Work with all lead positions to maintain costing to ensure targets are being met

● Events: events coordination and protocols; oversee department leads in developing events offerings; events quality…