Director of Operations

Arboreal Management is hiring a Director of Operations to help lead our next chapter of technology-enabled growth in the affordable housing and property management industry.

Property management, despite touching almost every renter in the United States, remains an antiquated industry that often fails both residents and property owners. We believe it can be better.

To reach that goal, we are looking for a leader who loves operational discipline — someone who believes that clear processes, well-designed systems, and rigorous metrics are what allow organizations to scale.

If you are the kind of person who builds the checklist, tracks the KPI, and makes sure the box actually gets checked
, this role may be for you.

Arboreal Management is a Seattle-based property management company operating thousands of apartment homes across the Pacific Northwest and growing approximately 25% per year
.

We focus on building efficient, technology-enabled operations that allow us to deliver high-quality housing at scale.

Our company is built on three pillars: (1) The best local property managers in the business (2) A strong and empowered off-shore back office and (3) Cutting edge AI-enabled technology.

Together these allow us to manage a rapidly expanding portfolio while maintaining strong service for residents and property owners.

As we grow, we are investing heavily in the operating systems, metrics, and processes that make scale possible.

The Director of Operations is responsible for building and maintaining the operational systems that allow Arboreal to operate efficiently, consistently, and at scale.

Working closely with the Vice President of Operations and CEO
, this role will focus on:

• Process design
• SOP development
• Performance metrics
• Cross-team operational execution

The Director will lead a local operations team and our offshore support organization (Tagumpay), a total of 15-20 people and growing.

This role is ideal for an experienced operator who enjoys bringing order to complexity and building disciplined, scalable operating systems
.

Operational Leadership

The Director of Operations will help lead the company’s continued move toward process excellence and operational discipline
.

This role will manage a small internal team and work closely with property management leadership across the organization.

Operational Systems & Process Management

• Design, document, and maintain Standard Operating Procedures (SOPs) across leasing, maintenance coordination, resident services, accounting workflows, and compliance
• Identify operational bottlenecks and implement improvements across teams
• Ensure consistent execution of company policies and procedures across the organization
• Maintain operational documentation and ensure teams follow established processes

Performance Metrics & Reporting

• Develop and maintain operational dashboards, KPIs, and OKRs
• Monitor service-level performance across teams
• Escalate operational issues when metrics fall outside expected thresholds
• Lead regular operational review meetings to drive accountability and continuous improvement

Offshore Operations Leadership (Tagumpay)

• Oversee Arboreal’s offshore operations team, which supports leasing coordination, resident support, and back-office processes
• Establish clear performance standards, staffing plans, and productivity metrics
• Ensure strong coordination between offshore teams and on-site property staff
• Continuously improve efficiency and quality across distributed teams

Cross-Functional Coordination

• Work closely with property management leadership to ensure operational systems support field teams
• Coordinate with accounting, compliance, and technology teams to maintain smooth operational workflows
• Support the Vice President of Operations in scaling systems as the company continues to grow

This role is best suited for someone who takes pride in building systems that make organizations run smoothly — and who is not satisfied until the process works reliably every time.

• 8+ years of experience in operations, service delivery, or process-driven management roles
• Demonstrated experience building or managing SOP-driven…