Workplace Manager - USDS

Team Intro

The Workplace Team manages all daily office administration including facilities maintenance, space management, food & beverage programs, shipping logistics, and company sponsored event programming. Our mission is to deliver a best‑in‑class workplace experience that promotes belonging & inclusivity while optimizing workplace efficiency & productivity, enabling the organization to achieve its business goals.

The USDS Workplace Services team is looking for a Workplace Manager to join our team! This role will sit within our Enterprise Services team and reports directly into the Regional Workplace Manager. This person will lead our local Workplace team and oversee onsite office operations. This role will partner closely with Real Estate, Human Resources, EHS, Procurement, Finance, Security, IT and other key business leaders to provide workplace services and programs that exemplify our culture and values.

This is the role for you if you are passionate about cross‑functional collaboration, working globally, and organizing important information.

• Ensure all sites within the prescribed portfolio are managed and maintained to a high standard and in compliance with local, global and regional policies and guidelines.
• Facilitate workplace experience for the entirety of the office and support the company's mission & values, while ensuring business deadlines and performance metrics are achieved.
• Partner with Workplace Services peers to seamlessly deliver new office spaces, expansions and other facilities projects, including furniture procurement, facility installs and move management.
• Oversight and management of site office administration, IFM service delivery, Workplace Experience, and Food and Beverage programs within the agreed SLAs and compliance standards.
• Participate in continuous improvement initiatives across all lines of business with the Workplace Services organization.
• Build department policies and procedures, complying with International Health and Safety Standards.
• Manage and assist with the development of annual operating and capital budgets, financial variance tracking, and operations expenses management.
• Work with various cross‑functional teams to develop creative solutions and programs to address ever‑changing business and employee needs.
• Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved.
• Drive innovation and continuous improvement of people, systems, and processes.
• Support the Regional Workplace Manager in the development of business strategy in line with current and emerging needs.

Minimum Qualifications:

• 4+ years previous experience in Facilities Management / Workplace Experience or in a related field
• Bachelor's or equivalent years of experience
• Excellent organizational skills and attention to detail along with excellent communication and interpersonal skills, and the ability to work with internal and external stakeholders
• Great communicator and always thinking about the employee’s workplace needs with extreme attention to detail, and desire to ensure office safety and morale
• Ability to work quickly and efficiently against strict deadlines while displaying a demonstrated ability to work collaboratively across departments and levels within a complex organization
• Knowledge of how to create Tik Tok content to bring workplace tutorials to life
• Genuinely care about a great workplace experience and environment for all staff and guests

• 5+ years previous experience in Facilities Management / Workplace Experience or in a related field

The base salary range for this position in the selected city is $77,969 - $97,112 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benef…