Chief Operating Officer

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The Chief Operating Officer (COO) supports the PNW (Pacific Northwest) market president in helping to provide leadership of Optum business and finance operations in the PNW market. This leader also works in partnership and collaboration with senior leaders – clinical, business and operations-across Optum Health and across markets, both within and outside the West region. The primary functions of the COO are to work in partnership with the senior PNW (OR/WA) leadership teams to plan, direct, monitor, control, evaluate and drive the profitability and business operations of Optum PNW.

Key requirements are the ability to lead and work with/within teams to achieve Optum’s business, strategic and financial goals through team performance to deliver on the Quadruple Aim.

• Provide strategic operational leadership over all operations including Fee For Service and Value Based Care in the PNW driving business optimization aligned with the strategy to deliver excellent patient experience, employee engagement and ultimately clinical and financial performance
• Ensure alignment with clinical excellence pillars and foster a culture of accountability, continuous improvement and quality
• Provides oversight and local (dotted line) leadership of the business functions of all shared services-revenue cycle, supply chain/procurement, real estate, etc.
  
  - for the PNW, West and Optum National functions
• Collaborate and engage with both West regional and National enterprise shared services leaders and teams to ensure execution on priorities, delivery on service level agreements and value-creation for the business and the PNW market
• With the accountable shared services leads, this leader shares accountability for the performance of Optum core shared services in PNW
• Collaborates with Corporate Compliance to develop and maintain a culture and systems that ensure that Optum meets all legal, regulatory and ethical requirements
• Participates in organizational risk management oversight. Responsible for the prevention and management of risk associated with the business operations and finances of the organization
• Promotes the provision of cost-effective, high-quality, safe, equitable, timely and person-centered health care services for patients
• Facilitates effective communications among stakeholders
• Establishes and supports a process improvement foundation based in Lean principles across the organization

• Develops and executes in partnership with the Market CEO business development and strategic planning
• Key leader in working with M&A and growth teams in evaluating M&A targets and investment thesis for growth opportunities in partnership with West regional leadership
• Engages and works with key PNW stakeholder health systems, purchasers and employers, payers and partners/potential partners in partnership with West and National contracting structures. Serves as a key representative responsible for advising on strategic and business operational planning, new business opportunities and protecting and enhancing PNW’s financial performance
• Works with West Regional Leadership Team to develop and implement strategies for cost efficiency, cost effectiveness and operational efficiency
• Provides oversight to the analysis of the financial implications of the organization’s strategic plans, proposed capital expenditures and impact of new payment models, changing economic environment and/or regulatory changes
• Works with team on transforming and then growing the PNW market, providing the support to analyze and assess identified business opportunities
• Balances strategic needs of individual businesses within the Pacific Northwest market with the overall strategic direction set by the West Regional Leadership Team

• Drives the overall financial performance of the Pacific Northwest region to meet or exceed annual goals
• Develops a deep understanding of the key…