Senior Technology Manager Fraud Protection

Senior Technology Manager - Payments & Fraud Protection Who we are

lululemon is a yoga-inspired technical apparel company. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

This role is part of retail technology leadership team accountable for the strategy, engineering, and delivery of technology to enable educator and guest transactions and experiences through Payments, and Fraud Protection Technologies.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead.

We create space for team members to share feedback and ideas that can help us continually grow as an organization.

We operate following the agile framework and leverage multiple product teams across our various functions. We encourage our teams to have an agile mindset and figure out the best way to deliver critical business initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual.

As a Senior Technology Manager, you will lead the evolution of payment capabilities across physical and digital channels. Your mission is to simplify and consolidate the payment landscape, integrate market-leading methods, and identify cost‑saving opportunities. By delivering secure, seamless experiences for our guests, you will enable future omni‑channel innovation and set the foundation for scalable, resilient payment solutions.

You are also leading a core team to identify and implement new Fraud protection technologies which will support our company's goals of acquiring and retaining guests and expanding the footprint to international markets.

You are a leader who is comfortable leading and managing team members with different skill sets and can communicate expectations clearly to all team members. In addition to strong management skills, you act as a leader for the technical roadmap for your team and can communicate timeline, scope, and risks to partners and stakeholders, and lead the delivery of major initiatives.

This role requires excellent organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate, and make tradeoffs and balance business needs versus technical constraints. Maturity, curiosity, creative problem solving, and team leadership are all essential for success in this role.

You also bring your experience, ideas, and initiatives to influence and drive change to support our growth and scaling. Key responsibilities for this role include:

• Lead and mentor a cross‑functional team across payment and fraud work streams.
• Own delivery processes, timelines, and quality standards for resilient, high‑performing solutions.
• Align team capabilities to business needs through coaching and career development.
• Drive technical excellence with secure, scalable, and maintainable solutions.
• Champion best practices in secure coding, data protection, and observability.
• Partner with cybersecurity to proactively reduce fraud and prevent breaches.
• Collaborate with business stakeholders to enhance in‑store and digital payment experiences and ensure regulatory compliance.
• Oversee payment device lifecycle, replacement programs, and vendor partnerships.
• Promote inclusion and diversity by modeling and advancing IDEA principles.

• Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• 15+ years of IT…