Associate Director of Housing Case Management

The Associate Director of Housing Case Management for Permanent Housing Support Services (PHSS) is responsible for the effective day to day operations of multiple sites, including but not limited to housing services, housing programs, delivery of client case management, hiring, and performance management. This role will play an active and integral role in the overall stability and future growth in PHSS, as well as the Housing Department.

The role will understand and be able to execute tasks to support compliance, goals, and outcomes of the Permanent Housing Support Services contract. In partnership with the VP of Client Services, the role will assist in the development of the annual budgets, contract renewals, and site visits from contract monitors. They will participate in regularly monitoring the Permanent Housing Support Services contract budget to maximize spending and avoid any overages throughout the contract period.

They will assist in the preparation of the annual site visits from the contract monitors. The Associate Director will be required to complete data and report requirements pertaining to the contracts.

The Associate Director provides onsite case management and behavioral health services onsite at our Olive Towers, Queen Anne, and Wallingford locations, which are operated by ReblX Partners. This requires the Manager to travel between sites and the main office at Georgetown Yards. As these locations are the placement site for chronically homeless individuals with very high acuity, the milieu requires a great deal of oversight as well as high levels of support to both client and staff.

The position is part of the management team and works alongside other management team members to promote the agency's mission and values within the individual department, collaborate with other departments, partner agencies, and the community. The role will serve as a representative of Lifelong within the housing services and advocacy continuum to promote our belief that housing is healthcare and a basic human right.

The Associate Director supervises the Housing Supervisor and shares supervision of the Housing Case Managers. They will report to and work closely with the VP of Client Services. This is a full-time, exempt, non-union, regular position that does include evenings & weekends and is required to participate in agency events.

Essential Duties:

• Promote the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner by maintaining customer service standards and expectations.
• Act as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support.
• Active and ongoing communication with ReblX and other partnering agencies.
• Directly manage Housing Supervisor and Housing Case Management Team.
• Maintain effective, timely, respectful, and thorough communication in all directions to ensure staff, partners, community stakeholders, clients, funders, and senior management are well-informed and knowledgeable of the status of the program and related issues and projects.
• Communicate with all community partners to improve the mutual flow of referrals and gain/retain access to needed resources which enhance the lives of our clients.
• Collaborate with other managers and Lifelong staff to facilitate cross-functional services, policies, and expectations.
• Create positive and collaborative team morale and culture.
• Participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff.
• Direct and monitor caseloads, workflow, and setting of staff schedules.
• Ensure that all staff are adequately trained to be proficient within the current database, DFNet, and with data entry needs of HMIS.
• Manage employee performance by providing clear and concise job expectations, tools, and resources, and provides timely feedback to staff, including annual job performance evaluations.
• Oversees and provides avenues for staff to receive ongoing supervision, access to relevant training to enhance and improve client services, skill development training, clinical support, and opportunities for leadership development.
• Assist staff in locating and cultivating local housing and supportive services, drawing upon both internal and external resources and providers.
• Create performance improvement plans, schedule corrective training support and consultation, and work with the HR department, as needed.
• Enforce policies and procedures, mediate office conflicts, and address client grievances in a timely manner.
• Collaborate with the VP of Client Services in department administration and fiscal management of programs.
• Review and approve program, staff, and office expenditures.
• Review and approve staff and supervisor time-off requests and timesheets accurately and on time.
• Participate in all Quality Assurance activities as requested.
• Support as needed internal, department,…