Property Tax Supervisor

Overview

King County’s Finance and Business Operations Division (FBOD) is seeking an outstanding people leader to serve as the next Property Tax Supervisor
. The Treasury Section is part of the larger FBOD portfolio of countywide services and is responsible for carrying out the treasury functions of King County government and over 100 special purpose districts.

Treasury is responsible for billing, collecting, depositing, reconciling, and distributing property tax payments, of over $7 billion dollars per year. These property tax payments fund key public services within the geographic boundaries of King County. Property tax staff interact with the taxpayers daily through phone, email, and in person at King County’s public-facing Customer Service Center where property tax and other payments are made in person.

Leadership at King County government includes managing a diverse group while exemplifying fairness, strong listening skills, approachability, and promoting a cooperative work environment. We are looking for a people leader who is passionate about continuously creating new ways to improve business processes and who thrives on encouraging others to do their best to achieve mutual goals.

Scope of

Job Duties:

To be considered for this opportunity, you must at a minimum demonstrate knowledge, skill and ability to:

• Supervise the day-to-day operations of the Property Tax Team (approximately 15 employees) responsible for performing property tax billing and collection activities.
• Hire, coach, train, and motivate the team. Identify, prioritize and manage staff workload and ensure adequate staffing. Ensure new employees are thoroughly onboarded, trained, and supported in their roles. Ensure that employees follow King County policies, procedures, rules and regulations.
• Manage employee performance including establishing performance expectations, deliverables, and metrics. Provide staff with regular coaching and positive and corrective feedback. Hold staff accountable for work quality and quantity and for completing mandatory training. Discuss individual performance with employees and recommend training and development plans. Conduct performance evaluations.
• Model, promote, and maintain a healthy workplace culture of respect and teamwork where employees feel valued and empowered to do their best work. Recognize individual and team accomplishments.
• Serve as a key advisor to the Chief Treasury Officer on property tax related issues.
• Establish a strong understanding of statues and processes related to county treasury functions. Interpret, understand, and uphold legal regulations related to property tax billing, collection, foreclosure, and other related functions.
• Actively promotes a “continuous improvement mindset” throughout the work teams. Lead business process improvement efforts and standardization using technology and other tools. Ensure all team processes have “standard work” and are updated on a regular basis in a shared repository.
• Ensure outstanding customer service is provided by all staff. Triage and respond to escalated customer service issues and complaints.
• Lead, oversee, and/or participate in complex projects, especially those that leverage new technology and enhance customer experience.

• Experience leading, supervising, and coaching employees to work to their full potential.
• Experience understanding, interpreting, and implementing state statutes, federal rules and regulations, codes, ordinances, and policies.
• Exhibits excellent people leader skills and models the way to promote a culture of employee engagement which supports the development, learning, coaching, and team building necessary to support the workforce of the future.
• Exhibits maturity and a high degree of emotional intelligence when interacting with others. Manages conflicts well. Consistently exercises good judgment and exhibits a calm demeanor during crisis.
• Ability to think both tactically and strategically. Ability to analyze the root causes of issues before jumping to solutions; proactively anticipate and mitigate problems; effectively use data and metrics to drive decision making.
• Experience overseeing projects,…