Multi Unit General Manager

Overview

Restaurant Associates

Position Title:
Multi Unit General Manager

Salary: ,000

Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards — Best Places to Work.

Job Summary:

We’re seeking a seasoned, visionary Multi-Unit Operations General Manager to lead a high-performing culinary and hospitality portfolio that spans Restaurant Associate’s operations at a national account overseeing operations located in Seattle, Kirkland and Portland. This role demands a sharp operational mind, a passion for food and service excellence, and the ability to drive strategic initiatives across multiple sites while maintaining brand integrity, safety compliance, and client satisfaction.

You’ll be the connective tissue between site-level execution and national standards—developing SOPs, coaching teams, auditing performance, and reporting to executive stakeholders. If you thrive in a fast-paced, people-first environment and love turning operational complexity into culinary brilliance, this is your stage.

• Operational Leadership
• Design, implement, and oversee SOPs across BOH, FOH, and Safety programs
• Collaborate with other members of portfolio National Team to develop, beta test, improve, and implement new programming
• Lead rollout strategies for new initiatives and ensure adherence across the portfolio, holding teams accountable to brand and regulatory standards
• Conduct regular walk-throughs and audits of FOH and BOH spaces; collaborate with the Regional District Manager and Executive Chef on findings and improvements
• Mentor and develop unit leads by meeting regularly with unit Assistant General Managers and site level Executive Chefs to assess unique challenges and strategize for solutions
• Uphold compliance and streamline communication across all locations
• Travel quarterly to the Portland campus and weekly between Seattle and Kirkland campuses to audit the space, ensuring operational excellence and brand alignment

• Administrative & Strategic Reporting
• Contribute to monthly and quarterly financial forecasting for Client and Restaurant Associate’s leadership
• Track and report on Waste Not metrics; collaborate with site teams to improve food recovery and sustainability efforts
• Monitor Operational Excellence standards and drive improvements and alignment across all sites
• Verify food recovery partner donations and ensure accurate documentation
• Develop operational dashboard to maintain reporting and metrics in one location
• Work closely with other National Team members to identify CAPEX improvements, and oversee purchasing projects

• Safety & Compliance
• Implement and uphold safety and sanitation training protocols, ensuring full compliance with company standards, local health regulations, and client expectations
• Oversee safety incident investigations and manage communication streams with all stakeholders
• Ensure weekly safety and hospitality trainings are completed across all units
• Audit Origami reports and unit logs for accuracy, completeness, and timeliness
• Track Steritech audits and Health Department inspections
• Verify and track that all locations are current on permitting, health, and safety inspections

• Team Development & Culture
• Mentor General Managers, Executive Chefs, and frontline leadership in developing strong, high-performing teams grounded in a culture of excellence, accountability, and warmth
• Foster a “train the trainer” environment—equipping site leaders with the skills and tools to deliver impactful, consistent training at the unit level
• Lead the design and delivery of hospitality-forward training programs that drive exceptional guest service, team connection, and community building across all cafe locations
• Drive accountability for training execution through regular site visits, performance audits, and team feedback loops
• Conduct ongoing leadership development coaching for managers with a focus on emotional intelligence, communication, and service recovery
• Uphold Restaurant Associate’s culture of culinary excellence,…