Manager - Pension Services

Overview

Are you ready for the next challenge in your career? We are seeking an operations leader who challenges the team to provide the highest levels of customer service (internally and externally) and understands how high quality, timely, and efficient work drives client satisfaction.

Northwest Administrators, Inc. administers pension benefits for multiple pension plans and thousands of participants. We support plan participants transitioning from work to retirement and navigating life changes that affect their pension benefits.

• Lead and develop managers and staff to deliver high-quality pension services.
• Set performance expectations, manage evaluations, and support succession planning.
• Ensure operational goals, KPIs, and service-level targets are consistently met.
• Improve processes and build cross-functional capacity to manage workload changes.
• Oversee specialized pension operations, systems, and automation tools.
• Partner across departments and with external stakeholders on reporting and service delivery.
• Ensure compliance with policies, regulations, and security standards.

• Leader: Demonstrated ability to effectively teach, coach, and direct others
• Educated: Bachelor’s degree preferred or significant relevant work experience
• Operational Expertise: Experience in defining and analyzing operational workflows
• Communicator: Excellent interpersonal and communication skills
• Technically Savvy: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experienced: 5-7 years’ experience in operational leadership role

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. We offer training and development opportunities and a competitive benefits package.

• Starting salary range of $8,440 – $11,420 per month. Pay is based on experience, skills, and qualifications.
• Optional benefits include healthflex spending & dependent care plans, pet insurance
• Paid vacation (10 days), sick leave (10 days), and holidays (10 days)
• Generous 401(k) with company match
• Work-life balance

NWA is proud to be an Equal Employment Opportunity employer. Employment decisions are based on business needs, job requirements and individual qualifications, without regard to protected characteristics. We prohibit discrimination or harassment based on any protected status.

We provide reasonable accommodations to applicants with disabilities during the application process and employment where required. To request accommodation, contact Human Resources at