Senior Manager, People Operations

Overview

New York City, San Francisco, or Seattle or Remote – US

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape.

We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, Signal Fire, and others.

The Senior Manager, People Operations is a critical leader within the Talent Enablement team, responsible for building and scaling the people operating environment that allows exceptional talent to ramp quickly, do high impact work, and choose to stay and grow with Grow.

As Grow accelerates toward 1000 plus employees, performance is no longer constrained - or enabled - by talent alone, but by the quality of the environment in which that talent operates. This role owns the operational backbone of that environment. From systems and data, to workflows and decision norms, to how employees experience Grow from offer through exit, you will ensure our People Operations foundation is efficient, clear, reliable, representative of our values, and built to scale.

This role owns the full - backend and frontend - People Operations function and shared services model, including employee lifecycle operations, people systems and tooling, payroll, benefits administration, compliance, and documentation. You will partner closely with the Director of Talent Enablement to translate Talent Enablement strategy into scalable systems, operations, and norms that enable strong talent outcomes.

This is a hands-on builder role for someone who can architect scalable infrastructure and systems while also ensuring excellent day-to-day execution. You will lead a high performing People Operations team and be at the forefront of leveraging AI to increase productivity, improve accuracy, and enhance the employee experience.

You’ll be a good fit if

• You have 10 plus years of experience in People Operations or HR Operations, including experience leading teams
• You have built or significantly evolved a scalable, data driven people operations function across the full employee lifecycle
• Deep experience owning, implementing, and optimizing enterprise HRIS and people systems in high growth environments, including tools such as Rippling, Pave, and Carta
• You are fluent in AI tools and applications relevant to People Operations, constantly learning about AI and its applications in the People Operations space, and excited to lead adoption and capability building
• You can seamlessly shift between strategic system design and hands-on execution
• You use data to tell clear, compelling stories that inform decisions rather than simply reporting metrics
• You are a people leader that others trust and enjoy working with, known for coaching, clarity, values leadership, and thoughtful challenge
• You are a change leader that can outline a clear vision, rationale, path for getting there, and communicate compellingly and empathetically to stakeholders and others impacted by new models or ways of working
• You are an executor and strategic operator at heart, you move quickly and thoughtfully in ways that have immediate impact while also working backward from a larger plan
• You bring strong systems thinking, problem solving skills, and an ability to turn complexity into clarity
• You communicate clearly and partner effectively across functions and levels
• You thrive in ambiguity, bring a proactive mindset, and adapt quickly as the business evolves
• You are deeply aligned with Grow’s mission and values and excited to help build the People function of the future

• Build, hire, and lead a high performing People Operations team by setting clear vision, priorities, operating rhythms, and standards for execution
• Influence the long-term operating model for People Operations to support future scale
• Own end-to-end employee lifecycle operations,…