Assistant Director - Financial and Resource Management

Come Join the City of Bellevue! Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more.

The City of Bellevue Utilities Department is seeking an experienced Assistant Director to lead its Resource Management and Customer Service Division. The Assistant Director is a member of the Bellevue Utilities executive team and co-leads the department in achieving its strategic, operational, and financial goals. This position oversees an annual operating budget of $246 million and is responsible for ensuring the department exercises fiscal stewardship, is positioned for long-term sustainability, customers are provided with a high level of service, and technology systems are in place to support successful department operations.

The Assistant Director collaborates with the Utilities Director, two Deputy Directors, and the Engineering Division and Operations and Maintenance Division Assistant Directors to plan, develop, and implement programs to achieve strategic outcomes. This position contributes to the development of department policies and recommends policy options for department and city management, and city council. Additionally, the Assistant Director oversees the development and implementation of the department’s biennial operating and capital budgets and rates and provides leadership and direction in the development of short- and long-term financial plans.

The Assistant Director provides leadership to staff in the Resource Management and Customer Service Division, which includes customer service and billing, budget and finance, utility bill and tax assistance, and technology systems.

• As a member of Utilities executive leadership team, actively engage and support the  budget development process. Provide leadership and effective decision-making that support Bellevue Utilities’ ability to continue delivering daily essential services to the community.
• Partner with the Deputy Director and department staff to achieve optimal system and operational performance for the Customer Information Billing System and Customer Portal, including ongoing Advanced Metering Infrastructure implementation.
• Develop and further define projects to effectively transition the organization from bi-monthly to monthly billing, emphasizing financial equity, sustainability, and affordability as the team moves initiatives forward to completion.
• Partner with the Deputy Director, fiscal and solid waste teams to ensure effective procurement and implementation of the next solid waste contract.
• Oversee the development and implementation of an enhanced Utility Bill Assistance Program, leveraging policy and process refinements as well as technology solutions to provide expanded financial assistance to customers in need.
• Ensure Utilities’ financial policies and procedures are consistent with the City’s Comprehensive Financial Policies, statutory requirements, and industry-best practice.
• Collaborate with Utilities executive leadership to support a shared vision and positively contribute to the organizational health of Bellevue Utilities. Value shared leadership, foster trust, effectively communicate, and support innovation and continuous improvement with a focus on excellent customer service and cost-effective service delivery.
• Actively champion the City’s diversity, equity, and inclusion work. Celebrate diversity as a strength and support Bellevue’s effort to continue growing as a culturally competent organization, city, and economy.
• Co-lead the department as part of the Utilities Leadership Team consisting of the managers, supervisors, and independent contributors.

The Successful Candidate

The Assistant Director is a strategic thinker with a commitment to innovation and continuous improvement. The successful candidate is a forward-thinking, solutions-oriented leader who leverages new and innovative approaches to ensure current and future generations continue to have high-quality, essential…