Support Services Manager

The Support Services Manager is responsible for managing integral components of the Program, including overseeing staff, maintaining a high level of cleanliness, and ensuring that properties are properly maintained. This position plays an integral role in the guest experience by ensuring that every facility provides a safe and healing environment.

Scheduled: Monday - Friday 8:00 am - 5:00 pm

Salary Range: $23.64 - $33.10

Starting pay:$27.42

• Supervise Support Services Associates, overnight Support Services and occasional On-Call staff who work with Support Services.
• Oversee the housekeeping, maintenance and facility safety.
• Work closely with the Mission’s Facilities Department to ensure work orders are opened and completed appropriately.
• Oversee and maintain emergency and safety and emergency plans.
• Oversee inventory and ordering of all necessary supplies at designated locations.
• Oversee the updating and organizing of room information, including Guest move in – move out inventories for Hope Place and transitional sites – including the implementation and oversight of damage deposits.
• Participate as a member of the Mission’s Safety Committee.
• Oversee setup and teardown of graduation and other special events including audio and video setup as needed by your location.
• Oversee all donations given
• Oversee the Boutique and volunteers who help organize and run it (if applicable).
• Gather information and complete monthly reports assigned.
• Work proactively with leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.
• Oversee the maintenance of professional and confidential client files related to case management and other services provided at various Mission sites.
• Drive between various ministry locations as needed.
• Promote spiritual health by presenting a godly demeanor in interactions with residents, callers, visitors, and donors.
• Attend and participate in all Mission, Division and Department meetings and training, as required.
• Any other job-related duties as assigned by supervisor.

• Acknowledge and sign the Mission's Statement of Faith (see below).
• High school diploma or equivalent required.
• 1 – 3 years of supervisory experience Required.
• Previous janitorial experience Preferred.
• Experience working in social services preferred.
• Proficient with Microsoft Office Suite.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
• Faithfully upholds The Mission and your team in prayer.
• Participates in team devotions as schedule permits.
• Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.
• Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

All regular full-time employees, you are eligible to participate in our generous benefits package:

• Medical / Dental / Vision
• Long Term Disability – 100% company paid
• Basic Life Plan – 100% company paid
• Voluntary Products
• EAP and 24/7 Virtual Mental Health – 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 11 paid holidays + 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

While performing the duties of this job, the employee is primarily working in a temperature-controlled environment. Required to frequently stand, balance, twist, stoop, kneel and reach with hands/arms. Frequently lifts up to 30 pounds and walks use stairways to climb to multiple floors within the building. Minimally required to sit for any extended periods of time. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.