Senior Director of Business Optimization

We are looking for an experienced, hands‑on business performance improvement leader with track record of productivity gains and mission attainment in operations, supply chain, ERP, IT deployment and key business function support. The incumbent will use an array of continuous process improvement tools and technology to lead large‑scale change across all business functions. Ability to leverage leading business and technology practices to deliver more effective and efficient ways of working and driving ongoing scale and growth.

Advanced data analysis skills required for root cause analysis, process design and business optimization to create a data driven environment. Ability to work as portfolio director, program lead and subject matter expert using Lean, Kaizen, Six Sigma, Design Thinking, Project Management and Agile methods to enable measurable target outcomes. Multi‑industry continuous process improvement program deployment and project implementation is a plus.

Must be able to facilitate cross functional teams and collaborate with stakeholders to achieve large‑scale transformation, problem solving and innovation life‑cycle breakthroughs while successfully integrating change and communications management. Must be able to successfully develop metrics and scorecards to guide performance improvements. Experience with productivity maturity models and directing progressive levels of attainment. Highly skilled capability to construct end‑to‑end value chain and related multi‑level process maps.

Experience with knowledge management systems (KMS), Centers of Excellence and Communities of Practice desired. Must have track record of success in Voice of the Customer (VOC) and Voice of the Business (VOB) requirements gathering. Change management implementation experience required. The Director, Business Optimization, will have direct line accountability to the VP Enterprise Transformation and work within the CIO's senior management team.

• Lead and promote a culture of high performance, lean and continuous improvement that values learning with a commitment to quality.
• Manage, build and lead a team focused on delivering modern business processes and capabilities.
• Partner with business leaders to drive greater financial and operational performance through improvements to current‑state business operations and through longer‑term redesign of how business value is delivered.
• Lead complex, cross‑functional projects that deliver significant business impacts in product or service delivery, quality, and cost.
• Continually challenge the status quo and persistently pursue improvement opportunities and lead/develop team to do the same.
• Lead and assist functional areas in identifying key metrics and validating savings related to automation and process improvements.
• Champion the development and use of advanced productivity and automation capabilities such as robotic process automation, machine learning, and artificial intelligence.
• Lead benchmarking programs and ensure results are incorporated into business improvement programs.
• Design and deliver effective change management tools, artifacts, and enablers across all impacted business areas.

• Demonstrated success implementing Lean Six Sigma projects in transactional and manufacturing environments.
• Expertise in the use of Lean Six Sigma tools and methodologies including DMAIC, DFSS, Kaizen, and PDCA.
• Proficiency performing advanced statistical data analysis using Minitab or equivalent statistical software.
• Lean Six Sigma Yellow Belt, Green Belt, and Black Belt curriculum development and delivery.
• Mentoring, coaching, and developing Yellow Belts, Green Belts, Black Belts and project teams in implementing process improvements that provide measurable impact to the business.
• Total‑cost / ROI financial analysis.
• Facilitation across management and staff levels. Co‑location and virtual.
• Voice of the Customer data collection and analysis.
• Service Model development and analysis
• Risk Analysis
• Superior business communications (written, verbal, and graphical) and presentation skills
• Proficiency in the use of Microsoft Excel, PowerPoint, and Visio.
• Aptitude for evolving…