Senior Order to Revenue Operations Lead, Order to Cash; O2C & Revenue Reporting-GS S&O

Overview

Join the Amazon Web Services (AWS) Professional Services team! We are looking for an entrepreneurial, process improvement-oriented Manager, Order to Revenue (O2R) to help us scale our growth. This is a unique opportunity that will allow you to lead and shape the direction of our Partner, Project Management, Billing and Revenue operations function globally as we help accelerate our enterprise customers’ journey to the cloud.

The ideal candidate for this role must demonstrate exceptional tactical skills to effectively prioritize critical daily operations and provide crucial support to the global team. A key factor for success in this position is the ability to lead a worldwide team while thriving in a fast-paced, ambiguous, and demanding work environment. We are seeking a self-motivated individual with a proven track record in team leadership, coupled with comprehensive knowledge in project management and process improvement, market expansions, accounting, tax, financial management, automation, and experience with Order-To-Cash (OTC) across multiple regions.

The successful candidate will possess strong relationship-building and strategic influencing skills, supporting and enabling the team to drive large-scale change management initiatives across various functions and geographies. They must also demonstrate meticulous attention to detail, excellent written and presentation skills, and a relentless pursuit of improvement and optimization.

This role requires a dynamic leader who can balance strategic thinking with hands-on tactical execution, ensuring the team's day-to-day operations are efficiently managed while driving long-term organizational goals. The ability to adapt quickly, make informed decisions in complex situations, and guide a diverse global team through challenges is essential for excelling in this position.

This position, based within our Order to Cash & Revenue Reporting team, will support all four functions, which has team members globally in the Americas, EMEA, and Asia Pacific regions. Primary responsibilities include:

• Own day-to-day team execution and manage workflows to identify operational tasks across the global teams.

• Act as primary escalation point for the team on complex or ambiguous issues.

• Oversee and have understanding of the full contract to revenue lifecycle and scale O2C and Revenue Reporting capabilities. This includes process improvement, streamlining and standardizing billing processes globally across various system, advancing billing automation and partner on-boarding.

• Invent new ways to define and measure program effectiveness and organizational productivity and KPI’s.

• Be a liaison for the team between Sales, Legal, Finance, Tax, Accounting, Accounts Payable, Accounts Receivable and contracting team to ensure smooth mechanisms for enablement and align with internal policies.

• Coordinate with teams across Leadership, Business Operations, Finance, Accounting, Tax, Legal, HR, and IT to ensure that the Standard Operations Procedures are followed and implemented.

• Serve as a functional lead to translate business needs into technical requirements for system teams.

• Coordinate with the team to troubleshoot and perform UAT and PVT testing cross-systems as part of market expansions, system migrations and troubleshooting.

• Partner with Sales and Business Strategy teams to provide subject matter expertise offering guidance on best practices and system usage.

• Monitor the accuracy of revenue recognition and support month-end timeline by partnering with Accounting, Business Operations & Advisory and Delivery teams for input completeness.

• Own the monthly business review and KPI updates.

• Lead special projects with the team to drive improvements and integrations across Professional Services Operations and partnering business teams.

• Perform ad hoc, deep dive analysis as needed to develop recommendations and impact the decision-making of Professional Services Leadership.

The Order to Revenue function enables global partner invoicing and on-boarding, order processing, invoicing, revenue reporting, revenue forecasting and insights, and financial audit…