Operations Manager, Social Impact

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy‑related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

We are seeking a Social Impact Operations Manager to support our growing Social Impact team in Seattle, WA. In this position, you will partner with the Social Impact team to strengthen day‑to‑day operations and continuously improve how work is done. Put practical systems and processes in place so programs run more efficiently and create greater impact for the business and our communities.

Improve data quality, results‑tracking, and reporting. Additional responsibilities may include:

• Develop and lead initiatives that improve business performance processes, identify and mitigate risks, enhance productivity, and ensure a common delivery platform across programs.
• Drive continuous improvement; streamline and codify business processes and standard operating procedures across the department.
• Support change management initiatives within the department that enable the team and outcomes. Resolve operational and interdepartmental problems efficiently, working proactively to reduce underlying issues and to create improvements.
• Ensure effective coordination between department programs to ensure consistent delivery of strategic initiatives.
• Assess and mitigate program and department risk.

• Lead and support reporting (including annual Impact Report and customer compliance reporting).
• Manage Power
  
  BI dashboard and subsequent datasets.
• Improve data quality; establish QA/QC process for department data, metrics and KPIs.
• Improve results‑tracking; enhance value of the department’s contributions; drive measurable and concrete impact within the team and business.
• Maintain information and systems supporting regulatory and customer compliance. Propose and develop innovative solutions.
• Provide strategy recommendations for enhanced ESG reporting and customer compliance.
• Help mine data‑driven insights to inform communications and messaging leveraging both qualitative and quantitative results.

• Meet regularly with program leads to establish and manage key projects and associated schedules.
• Provide continuous reporting to Sr. Leader of business health, e.g. monthly, quarterly and annual financials, operational Key Performance Indicators, staffing, and strategic operational opportunities.
• Serve as a strategic partner to Sr. Leader on annual planning and budgeting.

• Establish and act as an invaluable partner in successful delivery of Social Impact projects and initiatives; establish rapport, trust and authority to influence end‑to‑end adoption of systems and processes
• Oversee large scope projects and programs within the Social Impact business unit as assigned.
• Support broader “One Team” department initiatives and goals at a cross‑functional level.
• Partner with and support program leads and teammates with effective implementation of Standard Operating Procedures and project plans.
• Communicate operational performance expectations; hold team members accountable.
• Demonstrate accountability for tracking outcomes, deliverables, and results of all initiatives.
• Inspire a shared vision that raises performance, ignites creativity and unlocks the potential of team members and self.

Performs other duties as assigned.

• Bachelors degree in business, project management, operations, or other relevant field.
• 10+ years of relevant professional experience required; experience in an operational role desired.
• Project management…