Sr. Account Director-Seattle

Sr. Account Director – Seattle

Location:

Seattle, Washington, United States

Global Workplace Solutions (GWS) Local is a hard‑services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft‑service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high‑level of downstream accountability, resulting in an agile and efficient service delivery. In addition to core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring of new staff.
• Coordinate and manage the team’s daily activities, establish work schedules, assign tasks, and cross‑train staff; set and track staff and department deadlines; mentor and coach as needed.
• Consult with senior sales professionals to define complex project requirements; investigate various approaches to attain end results; develop action plans for high‑potential risks; ensure timely implementation by the team.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Manage sales and relationships with large and high‑profile clients; identify latest sales opportunities and improvements within existing accounts.
• Review service‑level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with senior internal and client cross‑functional teams; serve as a subject‑matter expert for key systems and processes for projects.
• Direct client and project team regarding the scope of work and responsibilities; ensure daily performance and ongoing delivery against contractual obligations.
• Apply a broad knowledge of the business, own discipline, and how it integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors consistent with CBRE RISE values; influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity; understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

• Preferred Bachelor’s Degree with 5–8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on one’s own job discipline, multiple job disciplines, and department.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills and an advanced inquisitive mindset.
• Applicants must be currently authorized to work in the United States without needing visa sponsorship now or in the future.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Equal Employment Opportunity: CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual…