Organizational Change Management; OCM Program Manager

Organizational Change Management (OCM) Program Manager (WMS
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WaTech: A great place to work!

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership, and collaboration, WaTech works to transform public service through a connected government.

The Organizational Change Management (OCM) Program Manager is part of the OCM program within WaTech’s Strategy and Management Division (SMD). The OCM Program operates as a distinct but integral function within the division, ensuring change management principles are embedded across projects, initiatives, and organizational strategies. This position reports to the Assistant Director for Enterprise Strategy & Oversight.

As the OCM Program Manager, you serve as a strategic advisor to executive leadership, legislative partners, and cross-agency teams, offering data‑informed insights to guide change strategies and ensure alignment with statewide and agency IT goals. This role empowers leadership, project teams, and staff to embrace change, enabling long‑term sustainability and improved service delivery statewide.

• Develop, implement, and provide oversight for WaTech’s agency‑wide Organizational Change Management (OCM) strategy and OCM governance framework.
• Advise executive leadership, project sponsors, and governance committees on OCM strategies to align change initiatives with agency and statewide strategic goals.
• Develop, refine, and maintain OCM governance structures, policies, and standards.
• Develop and implement performance metrics and reporting mechanisms to measure and evaluate the effectiveness of OCM programs and initiatives.
• Develop and implement change management plans and deliverables for projects within the change management framework. Partner with leaders, managers, and staff to provide change management support based on assessments of organizational readiness, change impact, and agency response, including resistance.
• Collaborate with project managers and technical leads to ensure OCM activities are appropriately planned, integrated, and tracked within project plans, including key milestones, readiness assessments, communication deliverables, and training schedules.
• Provide oversight to ensure alignment between project objectives and OCM strategies, intervening as needed to address gaps or misalignment.
• Design, develop, and maintain standardized OCM tools, templates, and operational frameworks.
• Facilitate open dialogue and transparent communication channels to address concerns, reduce resistance, and build trust.
• Foster a culture of continuous improvement and learning across teams and interested parties engaged in change initiatives.

• Nine years of experience in Organizational Change Management (OCM), including the design, implementation, and oversight of large‑scale change initiatives. This experience must concurrently include:
  • Five years of experience in a leadership or program management role, overseeing teams or cross‑functional project groups.
  • Two years’ experience managing organizational change in a complex, matrixed organization.
  • Two years’ experience advising executive leadership, project sponsors, and governance bodies on change management strategies.
  • Two years’ experience with vendor and contract management, including performance oversight, scopes of work, and vendor relationship management.
• Bachelor’s degree in Organizational Development, Business Administration, Public Administration, Change Management, Communications, Human Resources, Psychology, or a closely related field may substitute for up to four years of experience.
• Must possess and maintain one of the following professional certifications within the first six months of employment (verification required):
  • Prosci Change Management Certification.
  • Equivalent industry‑recognized OCM certification (e.g., ACMP Certified Change Management Professional).

• Master’s Degree in Organizational Development,…