Director Of Service Operations - HVAC, Plumbing, Refrigeration and Sheet Metal - Industrial
Listed on 2026-01-12
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Management
Operations Manager, Program / Project Manager, General Management
Director of Service Operations - HVAC, Plumbing, Refrigeration, and Sheet Metal - Industrial and Commercial
Gryphon Oakwood is seeking a Director of Service Operations to lead and optimise all aspects of our service business for a leading mechanical contracting and service organisation specialising in HVAC, plumbing, refrigeration and sheet metal systems for industrial and commercial facilities. Ideal candidates will have experience in driving operational excellence, financial performance, safety, collaboration and innovation.
Key Responsibilities- Provide strategic leadership and direction for all service operations across HVAC, plumbing, refrigeration and sheet metal divisions.
- Oversee day‑to‑day service delivery, scheduling, dispatch, maintenance contracts and emergency response operations.
- Drive operational efficiency through process improvement, technology integration and resource optimisation.
- Manage P&L performance, develop annual budgets and ensure profitability targets are met or exceeded.
- Lead, mentor and develop a team of service managers, technicians and administrative staff.
- Collaborate with sales and project teams to ensure seamless coordination between service and construction divisions.
- Foster a safety‑first culture and ensure compliance with all regulatory standards and company policies.
- Build and maintain strong relationships with key clients, vendors and partners to ensure superior service quality and customer satisfaction.
- 5+ years of progressive leadership experience in mechanical contracting or building services (HVAC, plumbing, refrigeration or related fields).
- Proven track record managing large‑scale commercial and industrial service operations.
- Strong financial acumen with experience overseeing budgets, forecasts and P&L performance.
- Excellent leadership, communication and team development skills.
- Ability to think strategically while executing tactically in a fast‑paced, dynamic environment.
- Proficiency in service management software and operational technologies.
- Bachelor’s degree in Business, Engineering or a related field preferred; equivalent experience considered.
If this role is of interest, please reach out to Edward Davey at ed The position is located in Issaquah, WA, offers a salary range of $–$ and is a full‑time Director level role in Management, Business Development and General Business.
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