AAS - Program Manager

Posted Tuesday, December 30, 2025 at 10:00 AM

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

A ll candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well‑being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community‑based services.

Vision: Hope, Opportunity, and Voice for All

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• Compassion is at the heart of our work and approach.

Program Manager – Title XIX Case Management in our Aging and Adult Services department oversees development and management of the Title XIX Case Management program serving vulnerable elders and adults with disabilities. Assists Director of Aging and Adult Services in developing and implementing strategic program planning and development initiatives for Title XIX CM Program. Develops collaborative relationships within the team and with external social service providers.

All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.

• Pay range is between $95,155 to $103,288 annually. Can increase based on experience.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Vision insurance is available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long‑term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off
  • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
  • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
  • 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

• Leads daily operations and strategic oversight of Title XIX Case Management, ensuring full compliance with all programmatic and contractual obligations. Reviews and approves Rule Exception Requests. Maintains expert‑level knowledge of federal, state, and contractual standards, regulations, and reporting requirements. Ensures organizational compliance through proactive monitoring and alignment with agency‑specific policies and procedures.
• Directly supervises CM supervisors. Monitors overall case management staff performance. Resolves complaints and grievances lodged by clients or staff. Conducts timely performance reviews as needed; approves salary increases per agency budget and policies. Takes formal, corrective action to ensure high quality consumer services, including input to dismiss employee; resolves complaints and grievances lodged by supervisors. Leads…