Port Terminal Manager

Overview

Insight Global is seeking a Cruise Ship Terminal Manager with vast maritime operations leadership experience in the Pacific Northwest. Responsibilities will include the following:

• Stakeholder & Staff Leadership
  • Serve as the principal contact for internal staff and external stakeholders (customers, port agents, vendors) for all terminal matters.
  • Act as the primary liaison with the port authority, attending meetings and representing terminal interests.
  • Oversee both full‑time PCST employees and seasonal hourly staff, ensuring performance standards are met and operational needs are covered.
• Facility Operations & Maintenance
  • Direct and coordinate maintenance, repairs, and cleaning of terminal facilities in collaboration with Assistant Terminal Managers, Office Manager, and Port Maintenance team.
  • Supervise the third‑party janitorial team, ensuring cleanliness and readiness of facilities.
  • Ensure terminals are fully prepared for operations, including lighting, access points, and cleanliness prior to ship days.
  • Manage vendors providing services (e.g., escalators, elevators, plumbing, vending machines), ensuring contracts and service levels are met.
  • Schedule and oversee inspections of terminal systems as recommended by manufacturers or required by regulatory bodies.
  • Maintain detailed records of terminal facilities and equipment, ensuring operational readiness and compliance.
• Vessel Operations
  • Oversee berthing requests from port agents and cruise line clients, ensuring the berthing calendar is accurate and up to date.
  • Work alongside Stevedores to create and update vessel mooring plans, ensuring safe and efficient docking.
  • Direct ship day operations, coordinating staff and stakeholders to ensure smooth passenger and cargo handling.
• Compliance & Security
  • Enforce compliance with regulations, procedures, and policies required by regulatory bodies and the port authority.
  • Act as Facility Security Officer (FSO), coordinating with the AFSO to conduct audits, inspections, and maintain the Facility Security Plan (FSP).
  • Ensure security awareness and vigilance among facility personnel, including training and recordkeeping.
  • Record and report security incidents or threats, notifying authorities as required.
  • Execute Declarations of Security with vessel representatives.
  • Ensure security equipment is tested, calibrated, and maintained.
  • Communicate changes in MARSEC Levels and coordinate responses to security incidents.
  • Maintain positive working relationships with CBP, USCG, port police, and other agencies.
  • Oversee external reporting to cruise lines, port authority, and internal stakeholders.
  • In conjunction with the Senior Director of Operations, prepare annual operating and capital budgets, forecasts, and monitor monthly performance against targets.
  • Manage the third‑party car parking vendor, ensuring accurate reconciliation of financial performance.
  • Approve purchase orders, invoices, and supply orders for terminal services.
  • Report all work‑related incidents/accidents via the EHS system and hotline in a timely manner.
  • Work with HR to ensure compliance with HR policies and procedures for staff.
• General Duties
  • Maintain positive relationships with cruise line customers, vendors, and port authority staff.
  • Ensure the highest standards of safety, security, and environmental compliance are upheld across all operations.
  • Travel may be required to other ports on the West Coast to support operations.
  • Compile and review documentation for client invoice submission to finance department in relation to PCST.
  • Additional duties as required.

• 8+ years maritime operational experience (cruise industry preferred)
• Knowledge of cruise line guest operations and/or port operations and/or facilities management
• Ability to obtain a TWIC and Facility Security Officer certification
• Certification in basic first aid and CPR
• Experience managing a staff
• Working knowledge of Microsoft Office
• Associates or Bachelor’s degree in a related field of study desirable (can be replaced with experience)

• Cruise terminal-specific experience

• Mid-Senior level

• Full-time

• Other

• Maritime Transportation

Additional sections such as referrals, related job postings, and non-essential notices have been removed to improve clarity and focus on the core responsibilities and qualifications.