Director, Underwriting Operations & Analytics

Director, Underwriting Operations & Analytics

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Who We Are

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders, providing auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025, we excel in customer service, employee expertise, community partnerships, and social impact programs.

Why We Need You

PEMCO is at the forefront of setting a new standard for the customer journey and experience in personal lines insurance. This position provides strategic leadership that drives sustained profitable growth through risk evaluation, selection, catastrophe risk management, and excellent customer experience.

What You’ll Be Doing

• Define underwriting strategy and execute with precision by establishing effective teams and leading others in analyzing and solving complex problems.

• Oversee underwriting operations, ensuring a quality book of business and optimizing distribution channels to achieve profitable growth goals through effective selection processes.

• Manage a team of direct and indirect reports, with performance management and development responsibilities.

• Reduce enterprise risk by ensuring operational processes, systems, and controls comply with state and federal regulations, and by ensuring sound business continuity plans are in place.

• Lead change efforts at the organization and department level.

• Connect the department, employees, and strategic partners to corporate vision, mission, and strategic direction, and influence business results through employee engagement.

• Manage department budget and resources responsibly.

• Stay current and responsive to industry and risk management developments to develop and sustain underwriting philosophies, selection criteria, and operational effectiveness.

• Build cooperative and supporting relationships and organizational capabilities (talent management, training, process improvement, technology adoption, etc.) to achieve expected business results.

• Manage, develop, and coach the Underwriting management team and other staff for continuous improvement.

• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.

• Authentically support the PEMCO Brand and constantly look for top talent to join us and achieve our Mission to Worry Less and Live More.

• Other duties as assigned.

What You'll Bring

• B.A. or B.S. degree or equivalent work experience is required.

• 8 years of experience in the property and casualty insurance industry (personal lines) with increasing levels of responsibility, preferably in underwriting, product management or claims.

• 5 years of experience in managing an underwriting department.

• Ability to plan, implement, and manage projects.

• Chartered Property Casualty Underwriter (CPCU) designation or other insurance industry certifications.

• Proficiency in Excel, Word, PowerPoint, Outlook (MS Office) is required.

• Leadership & Managing Others: establishes and communicates a compelling vision, creates winning strategies and plans, ensures team goals align with company goals; develops both self and others is required.

• Composure: remains calm, maintains perspective, and responds professionally and timely when faced with tough situations; demonstrates patience, resilience, and leads through ambiguity with compassion.

• Business Environment: has a thorough understanding of industry trends and the ability to spot early indicators of change and apply strategies to adapt quickly.

• Analytical and Data-Driven: thinks analytically, is a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root‑cause analysis and develops high‑quality metrics that drive strategic objectives.

What We Value

• Make Agile Decisions: define desired outcomes, use an inclusive approach, drive decisions with urgency, pivot quickly, and support data.

• Build Trust: listen to understand,…