Manager, Business Operations and Events

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We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance.

They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

The Seattle office is seeking an energetic, highly organized professional to lead our in‑office experience and operations. This Business Operations and Events Senior Specialist will own key aspects of office infrastructure and services, office‑wide and leadership events, and business operations processes that support the Seattle leadership team and broader office.

• Office Operations, Facilities and Safety
  • Serve as primary liaison to building, parking, and security management to ensure optimal functioning of building systems, including mechanical, fire/life safety, elevators, and access control.
  • Execute life, health, and safety processes; stay current on building procedures and policies and independently resolve issues to ensure events and day‑to‑day operations run to Bain standard.
  • Coordinate and maintain the office access control system, including new/replacement IDs, system accuracy, and communication with building property management.
  • Manage core Office Services budgets (e.g., office operations, supplies, and repairs and maintenance) by collecting inputs, tracking spend, and providing periodic updates to office leadership.
  • Ensure building and services‑related contracts, compliance, and invoicing accuracy.
  • Evaluate and manage vendor relationships (catering, cleaning/janitorial, office equipment and supplies, repairs and maintenance, staffing agencies, etc.), including negotiating and recommending changes to manage costs and drive efficiencies.
  • Work with facilities technicians and perform basic troubleshooting; coordinate with Global Real Estate on construction, renovation, and space changes.
  • Support office allocation and colocation processes, including running periodic space allocation exercises and keeping occupancy/colocation tracking current.
  • Work on special maintenance and process‑improvement projects, and other duties as assigned.
  • Engage with other North America Office Services teams to share and enhance overall office experience.
• Events Leadership & In‑Office Experience
  • Own the annual office‑wide events and connectedness calendar, including marquee events (e.g., Summer Meeting, LT offsite, holiday party, Intern send‑off) and non‑marquee events (small‑group activities, coffee roulettes, LT “flash” lunches, etc.).
  • Serve as the expert on all activities happening in the Seattle office and use that knowledge to inform decisions and avoid conflicts.
  • Lead end‑to‑end marquee event execution: venue search and contracting, budget proposal and management, catering, AV and room setup, event communications / RSVPs, and day‑of coordination.
  • Support other non‑marquee event programs such as social impact activities (e.g., community impact day, fundraising), social committee and affinity groups, LT connectedness, and in‑office training team.
  • Design and run feedback loops (surveys, pulse checks, event retrospectives) to measure impact and drive continual improvement of events and programs.
  • Partner with LSC, Recruiting and onboarding teams to ensure seamless logistics for client visits, recruiting events and new hires / transfers; educating on required policies and procedures and proactively solving issues that arise.
• Business Operations & Leadership Team Support
  • Partner with the Operations Lead on connectedness and training budgets: collect inputs, help develop annual budgets, release funding to relevant owners,…