Chief Banking Officer

Position Purpose

Manage and direct a fully integrated sales and service culture designed to build long-term, multi-product and service relationships that meet the needs of customers, and which result in the retention of existing relationships and enable growth of new relationships in support of the institution’s deposit, loan and fee income goals, provide oversight of the bank’s lines of business including commercial and consumer / mortgage lending, treasury and consumer deposit products and services delivered through the branch and digital channels.

Develop commercial and retail banking strategies and hold bank department leaders accountable for reaching key sales and service goals driven by exceptional customer service. Continually assess departmental operations to ensure optimal efficiency and effectiveness.

• Executive Leadership:
  Serve as an integral and active member of the Executive Leadership Team. Bring role-specific knowledge and expertise to Executive Team discussions and decisions, shape bank-wide strategy in close collaboration with other members of the Executive Team, represent the Banking Division in Board meetings and with regulators and auditors, contribute to bank-wide strategic leadership decisions, problem solving and First Fed Team motivation.
• Sales & Service:
  Manage and direct the bank’s lines of business including commercial, mortgage, consumer lending, treasury and consumer deposit products and services. Define cross departmental collaborative production goals designed to build long-term, multi-product relationships in accordance with initiatives such as portfolio mix, growth strategies, and market penetration objectives; actively participate in relationship management and prospecting with production personnel; collaborate on the development of deposit and loan products, services and delivery channels to meet customer needs;
  
  ensure consistent delivery of exceptional customer service; work closely with the technology team to champion the further development and integration of our digital banking stack into the traditional channels; maximize customer experience leveraging our digital infrastructure to support our people-first service culture.
• Management:
  Ensure effective ongoing talent acquisition, retention, and management. Lead the development of specific strategies and lead the team’s execution of same including key lead measures that ensure outcomes consistent with a high-performing culture; direct and manage the selection, placement, performance, development, promotion, and termination of staff; ownership of the key production and non-production incentive programs for reporting cost centers; coach and mentor staff to achieve personal, branch, department, and institution-wide sales and service goals incorporating the Customer First Program.
• Operations:
  Ensure division-wide operational excellence. Maximize revenue through building customer relationships; increase efficiency and outcomes through maximization of systems and processes that increase speed, accuracy and quality of customer experience; actively participate in strategic and business planning sessions; prepare annual budget; monitor and manage expenses associated with the division in accordance with strategic and business planning initiatives; demonstrate compliance with all bank policies, procedures, regulations, and federal and state laws.
• Community Relations and Communications:
  Cultivate and maintain a professional image with customers, the general public, management, and other association personnel. Establish, promote, and participate in networking opportunities within the community by coordinating and communicating information about community events; maintain awareness of market economic conditions in order to take advantage of business development opportunities by offering existing and prospective customers new and/or additional services.

Bachelor’s degree in business or banking or the equivalent. Graduate level degree and/or completion of graduate level banking school preferred.

Typically requires 5 to 10 years of successful banking experience in a senior or executive…