Field Specialist , Advanced CIP

This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.

• Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.
• Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.
• Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
• Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.

• Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.
• Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.
• Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Effectively executes all required workload management and call handling procedures, using current field call management requirements.
• Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.

• Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
• Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.
• Performs administrative duties as assigned including maintaining required logs, processes and reports.
• Completes all required administrative tasks in an accurate and timely manner.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Performs other duties as assigned.

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Goal orientated, self-motivated and committed to ongoing self-development and the development of others.
• Effectively handles information of a highly confidential nature.
• Possesses advanced multi-tasking and prioritizing skills.
• Identifies problems, opportunities and develops solutions.
• Possesses required organizational, interpersonal, and verbal communication skills.
• Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.
• Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems.

• Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or…